Claims Form

Thanks for allowing North American Van Lines to service your recent relocation! We offer a quick, convenient way to contact our claims adjustment team.  For your convenience, we have provided an online version of our Claim Form to expedite your claim process.  Please complete the below claim forms if needed.

A receipt of your claim will be acknowledged and a claim adjuster will be assigned to your case.  Your claim adjuster will review the claim and contact you with any further instructions or info regarding your domestic moving claim.

Since all damaged items are subject to inspection, please do not proceed with any repairs and do not dispose of any damaged items. A "comments" section has been provided at the end of the claim form should you need to provide further explanation for any items or issues referenced in your claim.

Fill out the US Domestic Claim Form here

northAmerican Claims Department
P.O. Box 988
Fort Wayne, IN 46801-0988
Phone: 1.800-348.3746 or Corporate Claims 1.800.926.1463.
E-mail: US Claims

For Intra-Texas Claims - to file a claim online for an intra-Texas move use the "US Moving Services Statement of Claim"  or contact us through e-mail at: US Claims

Claims for intra-Texas moves must be filed within 90 days of delivery.  Complaints concerning the Household Goods Carrier's claim handling should be directed to the TXDOT's Motor Carrier Division 1-800-299-1700.  TXDOT MCR9188.