North American Van Lines Customer Reviews

The driver and his crew. Every step of the way was great but the driver and his crew went above and beyond.

It was the care and how everything was done. The driver was exceptionally friendly and the crew was great.

Everything was done as promised, the delivery and the loading was on time. They were able to accommodate my requested dates. Overall the move ran smooth.

Everything went smoothly, they came and left when promised and I knew who to contact when I needed something.

I was impressed with the person who gave me a quote. Everyone was friendly, polite and careful of my things.

I gave this rating based on how well North American Vanlines handled themselves, in terms of communication & packing. I was amazed by the job they did for the packing. Our items were packed carefully b/c there were no dmgs

I would have liked to have had someone come out to inspect our goods and our neighborhood prior to the move.

Everything from the responsiveness, the follow up , cooperation, and courtesy was outstanding. The team was outstanding in working with me and splitting the work with my partial do it yourself move.

The consideration of my entire needs by the dispatchers and the drivers and crew. They were very attentive to what I wanted. Jerry, the driver and his assistant, Eric, was just marvelous and they went out of their way to be considerate of me and take care of me and I'm very pleased. They were fantastic.

I was overall very impressed with the move. North American was much better than a previous company I used. The local North American group did a great job and I would use North American again.

The overall move. The coordinator and the driver and crew was good. The person who did the estimate was good.

The srvc was great, however, the ending price was more expensive than I anticipated. The quote that we were given was lower than what we paid.

The promptness, everything happened when they said it would. The care and skill shown in the loading and unloading process.

Everything went as scheduled. Everyone was professional and I was very impressed with the entire process.

Everybody was very professional, friendly, helpful. The coordinator brought in estimates, boxes and all. It was worth the extra 100.00 for the coordinator, made a difference. Driver was responsible.

The overall move process, and communication. They packed my items fast and the move was a smooth process

Courteous and efficient handling of my possessions. There were 4 times to pick up items from my home in Brooklyn and they stated there would be an extra charge and transfer fees. I said OK. $3000 more was added, I was surprised.

Everything was handled the way they said it would be. They did an outstanding job from start to finish.

The reliability of the person that coordinated it. They were very helpful. The driver and crew who loaded and delivered my items were polite and helpful.

The guys that moved my furniture were professional and did everything perfect. I would recommend that crew to anyone.

Everything went as promised. The drivers left a couple things at the house I had to bring to the location.

The way that they handled everything. I felt secure with the move. Both drivers & crews were very helpful in answering any questions that we had.

Two things. Mostly it was the communication between the folks at Syracuse, especially the driver. I was really happy w/ the office ppl. and then the driver. Both of those went miraculously well.

The schedule, the ease of the whole process, and we've used North American in the past and we were very satisfied.

There were a few hiccups w/ this move. There was an issue w/ the scheduling of the TV packers to crate my TV. Also, there was lags in communication with my coordinator.

The driver. Can someone come pick up the boxes. They said they would come pick them up but they are still here.

We were very pleased with the move. They were punctual, polite and knowledgeable. They did a good job.

The team was efficient and courteous. We had boxes that had to be crated but we waited for the 3rd party to do that,

Everything was great. They showed up when they said they would and they were even early. The estimate was low and manageable.

How well they did along with the advice the gentleman giving the estimate. The packers were amazing. They had my place packed in two hours.

Because they cared for our belongings as their own, they made it an enjoyable move like we were family.

I was working with Rainbow and they were very flexible with the moving dates. The driver and crew was great on both ends.

Everything about the service I received. The professionalism and the courtesy was just awesome. The driver and crew was incredible. It was just a great overall experience.

THE CARE TAKEN AND THE PROFESSIONALISM SHOWN, AND THE FACT THAT THE DELIVERY TEAM WENT ABOVE AND BEYOND.

It was good, high quality service and good customer service skills. Everything was done in a great manner.

The driver was good. Once they arrived for pick up everything was good. The only issue I had was getting the confirmation for the pick up.

The communication with everybody was good. The office contacted me several times. The driver and the packing was great.

I was kept extremely informed with everything. On past moves, I had to call. I was informed when the truck would arrived and the whole process was smooth. The first rep was a little bit busy. I moved 3 or 4 times and this was so far the best driver. polite and extremely knowledgeable and he went above & beyond. If I move again I would ask for the same driver.

The guys that came and the driver was very nice. There was a guy on the first team found money and brought it to me. IT seemed like he took extra care and it was just nice. The driver did a great job.

The willingness to talk and answer questions. They came back to visit to make sure things were going well.

It was the on the road delivery crew that performed the rest of the service. They were fantastic, Terrell Smith and his crew were awesome.

Their professionalism and willingness to do whatever we needed to get done most influenced my rating.

The driver, actually, most influenced my rating. She was really nice to work with. I think her name is Suzanne.

The drivers and the packers were really good. I was kind of confused about when my household goods would be picked up and delivered.

I wanted a reputable moving company that has the ability to store if possible and everything they did was excellent. The crew gave recommendations and was very detailed.

The way they handled the products. They were really careful w/ everything, which was impressive to me.

They were friendly and efficient ,they handled things carefully, they were on time and pleasant and courteous and they did what they said they'd do.

Everything was outstanding. The best move of fourteen moves in all, since my Navy days. ONE PIECE OF FURNITURE WAS DISCOLORED AND THE STRAPS MUST HAVE RUBBED TOGETHER AND THE DISCOLORATION ON THE SECRETARY DESK. THE ROSEWOOD WOOD WAS DISCOLORED.

Vanlines was reliable, skilled, careful and on time. They did everything quickly and carefully. They also listened to my special requests.

I was completely satisfied with North American. They were courteous, polite & careful. Nothing went wrong. I used North American back in 88 & they were good. They are always first in my book.

They were really good. They were kind & helpful. I have used them before. Everything was good. The loading crew was very good.

They arrived on time. They worked well as a team. They listened to our input & followed our instructions. Overall, it was a great experience.

Overall Ithink it went really well. They were very professional. They labeled everything correctly & they was careful.

The overall service I received was very good. The driver was very considerate of my goods and my walls.

The driver and helper, also the Alison the coordinator; seemed like she really cared and was patient w/ me. One box they misdirected.

The whole package came together as scheduled which was planned by the first coordinator & everything went so smoothly.

They were here when they promised and they took very good care of everything and they did all we asked, and we were very happy.

WHAT MOST INFLUENCED MY RATING, THEY WERE THERE PROMPTLY, PACKED EVERYTHING PROFESSIONALLY AND PUT ALL FURNITURE BACK TOGETHER. JOHN WAS VERY NICE AND DID A VERY NICE JOB LOADING. I GAVE MY PHONE NUMBER TO 2 DIFFERENT PPL THERE. OTHERWISE WE WOULD NOT HAVE BEEN REACHED, BECAUSE ONLY ONE NUMBER WAS CALLED.

The drivers were awesome. They did a great job, they made sure that everything was perfect. My complex was very aggravated about allowing some things dealing with the movers going in and out.

I used a different mover before and I had issue with them, North American was much better. I was little concerned regarding my hand crafted items .,I asked the driver to secure the box carefully.

It was flawless. They picked and delivered on time They wrapped my antiques carefully and was careful in bringing them in. They were polite, considerate and it was a positive experience.

Everything was done exactly the way they said they would, and in a fast friendly way. Everyone was careful and accommodating.

I was very happy. The drivers were very helpful. Willing to pack things. Went above and beyond on what was expected.

I've used North American before and they took good care of my items and I know that I can trust them.

The team was very concerned, friendly, punctual and took good care of our goods like it was their own.

I hear a lot of horror stories from those who had used moving services. I experience none of that. My expectations were surpassed with this move.

I'm a harsh critic, so this is a good score for me. The driver was great. Everything arrived in good time and he did a lot to make it go smoothly. Timing was tricky for me during the move. The driver was able to make it work and was great.

The communication was very good. The movers were very careful. They came on time. They worked very hard. The packing was excellent. The movers were good.

Everybody kept in contact with us all the time. We're missing a box. We called the person that we worked with.

Everything was good. The delivery was on time, quick, and efficient. The crews were good and careful.

Just really covering the areas from your earlier questions, start to finish from the estimate to pickup and delivery and the quality of the wrapping the furniture: they did a very good job. I did the majority of the packing but the items that they packed and wrapped, they did extremely well.

It was wonderful service. They were on time. They did what they said they would do. The service was a little high and I got a refund.

I was happy w/ the srvc. I was very pleased w/ the truck driver & his crew. The truck driver was very professional.

The moving company has a long time contract, and I was very satisfied. They called me and gave me the delivery date and schedule.

The driver and his ability to communicate with me. He was very flexible in working with me during the move.

The move in both ends was great. The driver was great and the crew was great. The driver & crew was careful.

Communications skills. They were very pleasant. They asked me questions where I would want to have my belongings placed. They called me a day before, it was right on time. Communications skills

I was impressed with the care and handling of my furniture. They were on time and basically said what they were going to do.

All the previous answers that I gave a 5 to sums up my overall satisifaction. Timelyness, courtenousness, professionalism, and care of my personal property all account for my score. I was contacted by the driver who called to verify the arrival.

The staff, movers, and everybody else was courteous and did a good job. We had a steep drive way and the mover worked with it.

I thought they cared about me as a customer, they were attentive to my needs, were careful w/my home & furniture & they did a good job with my move.

We have used them twice and I could trust them. they were there when they said they would, and they did it at the price that they had said they would do it for.

Just the overall professionalism and they were gentlemen in my presents. The guy I spoke with Trevor was extremely helpful and professional. He did everything in a timely fashion. The packers were very nice and professional.

The driver/crew was so wonderful to work w/, followed up day after delivery, so professional, did a great job, I'm very pleased.

The crew that loaded and unloaded took extra care of our antiques. The ppl who helped the del tm put together our furniture the wrong way and even had to make extra holes to make it fit together.

I worked w/ the company b/f on a similar type of move & it was satisfactory. However, this was a local move & I will use them again.

What influenced my rating was the communication throughout the whole move. They told me what I was going to expect.

They were friendly and extremely helpful, they made sure we saw them packing and was careful and they did a good job.

It was a good estimate based on the other estimates I received. I was told a special crating package would be used for a special train layout. It was just placed on the truck.

The driver & crew was on time, took care of our stuff, and was quick. We were all packed up & delivered a day early.