North American Van Lines Customer Reviews

North American was really good about following up and keeping me informed throughout the whole move process.

Thanks to the driver and crew. The people were fantastic, knowledgeable, respectful, communicative and great. The driver expected to get an agent to tell me that the move was going to be delayed.

Everything went incredibly smoothly and I knew what was going on every step of the way. Communication was excellent.

The punctuality, they explained thing, and they treated my things as if it was their own. The overall care for packing my belongings was good.

I liked the whole move was handled professionally from the man who gave me a quote to the loading & unloading.

The overall move went very smoothly. There was plenty of communication and the packing was done well.

It was really the fact that mark and his assistant Kim was excellent, and Ali the driver was really good. I would use them again. The estimate was good too. The crew was better was better on the loading end than the unloading and the driver was really they key.

"Paul" who gave me the quota is a 10. "Evelyn" who was the person on the phone is a 10. The general manager is a 10, and so are the men who helped me. It was an excellent move.

The driver and the guy that helped them was really good. They were very personable, easy going, took care of my belongings and overall paid attention to detail.

Overall communication by Melissa was excellent. Atone point I was contacted by 2 coordinators. Both were great, but in became a little redundant.

There were no surprises, everything was great the crew, driver was great on both ends, they were very professional.

Jennifer. She was outstanding. She was prompt, courteous and responsive. She was always available. Carmen was good too. Jennifer was awesome.

This is my second move with North American & it was nearly as good as the first move I had which made me use North American again because it was really good.

Valentine was the driver. He did everything he was supposed to do. Everybody was professional and everything was good. The communication was good.

The overall things that were done, like packing the truck and making sure that everything was covered, including the glass that was on the desk. These aspects of the move most influenced my rating.

The overall driver and crew was very good and professional. I was satisfied with everything they did.

The driver and his crew most influenced my rating. They were very considerate, very polite, and satisfactory in taking care of me throughout the whole move.

The friendliness of the crew and the quality in which they packed my goods. Nothing has been delivered because my items went into storage.

We've used other companies in the past but we got a good price from North American. The driver, help and communication did a good job.

The crew was courteous and worked very hard. They were diligent to making sure they got the job done. The agent was friendly, informative and comprehensive.

The driver that took our stuff, the way he loaded the truck, and unloaded the truck - I thought he was very good and impressed me the most.

Everybody was so competent. They did what they said they would do. They followed up. No one dropped the ball. There was no mistakes. Everyone was on top of it. We are going to use North American Van Lines again for our next move.

It was a good experience. I had heirlooms that needed special care. The rep explained the care that would be taken for them. I got a glitch with my car but North American was very accommodating.

They were there when they said they did a good job packing overall everything went well and I was very pleased

I was super satisfied w/ the actual move of my household goods but I am unsatisfied with the terms being changed about my car del. I would like my money back that I paid for door to door srvc. I used NAVL to subcontract to someone to transport my car and I paid extra for door to door srvc and I received a call today saying that I would have to meet them to pick up my car.

The professionalism, the efficiency, the promptness, and the care in the handling of everything influenced my rating.

They were here when they promised and they took very good care of everything and they did all we asked, and we were very happy.

The overall experience. They were great. They did what they said. It was a large move and they took care of us.

The driver and his crews' professionalism. I appreciated Brad keeping in touch with me, and Jason did a good job; we were overall satisfied.

So far overall it's great. You never give anyone a ten. It was outstanding. They actually came a half hour early. The driver a one of the loaders did a great job loading and a great now. I highly recommend this crew.

I liked the customer service. They were wonderful, and the driver and the movers took very good care of our items.

This is my second move with North American and I was very satisfied both times. Tom was very professional, excellent, and a pleasure to work with.

The crew was great when they were here. They took great care of our belongings. The packing was good.

The installers were very nice and talked to me with respect. They answered yes maam and no maam. I would love to have the same people come back if we move again.

Marc Peterson was very helpful. The driver and crews were very efficient and the driver that delivered my daughter's furniture really went out of his way as well. When my daughter was waiting for her furniture, there was a storm coming and the driver delivered and set up her furniture for her right before the storm came and she was so thrilled.

I have moved many times and the most important thing to me is courtesy and being upfront about issues and this move was tops.

The professionalism of everyone involved at all levels. I think everyone we interacted with was very friendly & I though they were trying to do their best w/ all aspects of the move. We were very pleased. Regarding packing we had some antique clocks for them to pack, I also had something valuable my dad had gave me and they did a good job. Krista was wonderful.

The driver himself had a positive attitude. North American got a salesman out to me really quick and I appreciate that.

I've used North American twice in one year with a different crew, and whether the crew came from Florida or Tennessee, they all had great manners, interested in my satisfaction. and with my concerns.

I belong to the NRA and I am supposed to get a discount. When I called to set up the move, no one called me back and when after several tries I was told that there was no record of my calls

The courtesy and promptness of handling our items and being gracious to us doing the moving process. North American was willing to help us anyway they could.

The courtesy of the driver, as well as the courtesy of the person who came out to give me the estimate, influenced my rating. This person who gave me the estimate was very well-mannered.

Before we got to the actual loading the rep helped us understand a lot of things. The loaders and packers seemed like they cared.

Everything with the overall move was as promised. Everyone went above and beyond with the move. I was pleased.

The crew and the ppl in the office that helped us get set up. We used them 12 years ago to move locally and they were good then.

I had a great crew and they were very professional. Also the crew was on time and got everything done in a timely manner.

The driver was on time both times; the driver called us & communicated with us and that was a big thing for us. The uncrating took a few days to get it scheduled.

The driver and the crew overall were wonderful. I think that North American Van lines should give the crews water or coolers. The team worked hard and really sweated .

The move went smoothly and I think the initial communication was good as well as both of the movers. The 2 movers were very efficient and professional.

I had to make some phone call 1st to get info. There 1 week window for the del and they del it the last day, which worked out. I was contacted about my del after I made the 1st call.

The moving crew was very knowledgeable, friendly, careful with our things and they were very thoughtful with what they were doing.

They movers were timely, they showed up on time, they did great loading everything, they were efficient and they did what ever it took to make me feel comfortable.

The price was less than the estimate. The driver treated my items as they were his own. There was someone to communicate with when I had questions.

The driver was awesome, he communicated very well. Mike Bart the driver was great and I would recommend his service to anyone.

North American was on time, helped me figure out the cost, was good with my items, and I was very happy.

They were very polite and arrived on time. I appreciated the work they did. A few things were missing.

We moved before with different companies and this crew by far was more capable than any other crew we moved with.

The guys that came and the driver was very nice. There was a guy on the first team found money and brought it to me. IT seemed like he took extra care and it was just nice. The driver did a great job.

They were very professional and my company paid for the move and I know it was expensive, however, The quality of the move was excellent and it was a good choice. There were some issues with the guys who came to crate my items as well as disconnect my appl's. The special srvcs guys called and said he would be done with everything on Thursday morning.

I was impressed with the driver & his crew. They did what they were supposed to do & they did it well.

The movers were very good and punctual; they handled everything with great care, and they were very courteous.

The team that came was very professional. The gentleman who scoped out the project was very professional and they took care of our things. We had drop offs at 2 locations.

I thought the whole process quote to communication was smooth. The care time and delivery was really great.

They were very careful and polite. I think they did an excellent job. They protected my house while they were coming back and forth with the packages. They were extremely good at being careful.

They did a great job. They ate my turkey. There was a delay in delivery due to the weather. The move was on Thanksgiving Day.

The guys who loaded and delivered were professional. The salesperson was great and the lady who coordinated was very nice. The driver and crew was on time.

I think everybody was extremely polite, and the driver was good about calling us in advance. We had delivery within 4-5 days, which was sooner than we expected. Every promise they made was kept. The coordinator was also good about contacting me. I think her name is Terry.

The cost is really good compared to others and the driver and the company were very qualified and efficient.

The communication. The spread took a little longer, I got here before my household items actually did.

I understand that when the estimator comes and gives you an estimate time of date and service its difficult. My property sat in the warehouse from the25th of June to July 10th.

It just was an overall good experience. Everything was handled carefully, and I felt satisfied that everything was going to be in good hands. These things are what most influenced my rating. A friend of mine had also recommended North American Van Lines because she had a good experience with them.

This is the second time I've used them and both times North American performed their services very well.

They answered my questions they were on time and they did what they had to do. The person in the office really helped me out.

I really like the driver. He communicated well and we trusted him taking care of our belongings. Someone recommended them to us and told us they were a good company.

The timeliness and quality of the movers. They were outstanding, they did a great job taking care of our items

The driver's professionalism. The crew did an outstanding job. They were very professional, courteous, and respectful.

The crew was attentive. Everyone was nice to do business with, people were timely and did everything I asked.

I was satisfied with driver. The driver was excellent. If I need North American I would ask for that same specific driver.

The outcome was very satisfied, and the team did everything they were suppose to do. The crew was efficient and very experienced. The team made a small hole in the wall.

They were very vigilant. They kept me in the loop. If I had a question, they answered it. They were very professional. The agent was always available. They were very careful with my things.

The over all quality of the whole process. Top Notch. the Techs were professional and nice. I am goint recommend North American to all my friends.

The overall service and care that was taken. The people who came out to pack was very polite and everyone did a great job.

Coleman movers, the movers who did the front end were very professional. I crew who del my goods were north american associates and I found that kind of fonny, however, they were good as well.

Everyone that we have dealt with maintain complete communication throughout and the driver/crew did a great job loading and unloading.

The communication and also the driver and his crew. The way that they worked with us was very professional.

Everyone was responsive. They kept me informed and provided me with guidance on packing. It was a great experience.

The drivers were awesome. They did a great job, they made sure that everything was perfect. My complex was very aggravated about allowing some things dealing with the movers going in and out.

I gave that rating b/c everything was done on time. Everything was organized and everyone took care of my goods.

It depends on what crew and driver is given to the customer. This was the best move we have had so far. I was pleased with driver and the move overall. I would recommend the driver and local agents. We were satisfied with the University Crew.

Because they cared for our belongings as their own, they made it an enjoyable move like we were family.