North American Van Lines Customer Reviews
We’re excited to share our customer reviews with you. Our goal is to provide quality services to help you relocate safely, efficiently, and comfortably. In order to do that, we rely heavily on our customers to give us valuable insight into their moving experience.
We value your opinion and trust you'll find our feedback helpful when choosing whether to hire North American Van Lines.
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This was our 35th move and the driver was professional, always on time, and efficient. I have used many moving companies and have never had a driver like this. He was excellent.
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Everything was fine across the board except for the extra care package. I am still waiting and the marble is still in the box. Marble that was specially packed and highly valued was crated. Due to their policy I have to uncrate it. They have to send a new crew out to unpack the marble.
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I was happy with the overall service and communication. The driver was very courteous and accommodating.
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The driver did a great job, he was courteous, on time & del when promised. He was very pleasant to my parents when he came.The coordinator Debra,was very helpful,easy to get a hold of & accommodating.
Utpal (Paul) S of Beachwood, OH
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The initial agent, Karl, who came to my home, and the drivers, Karl and his wife Jackie, were amazing at their jobs. All arrived on time and they made the whole move stress free for me. Everyone involved in my move was very nice, pleasant and they made everything very easy for me.
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Dean, the coordinator, really helped me in the beginning with the move and the driver and crew were superb. They were polite and very accommodating.
Teri R of Mission Viejo, CA
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They went above and beyond and attempted to move a large piece of furn upstairs but the ceiling was too low. Everything was great.
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North American was the most reasonable company after speaking w/ a few other companies. I have already recommended North American.
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NAVL services was real easy, there were no issues and everything happened the way they said it would.
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They were the only ones to offer to come out and give an estimate. Jeff the driver was very protective and kept eye on the crew and made sure everything went smooth.
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They were professional and explained everything. They were careful. They know the cost before leaving. The driver went above and beyond. His helper was great as well. They were professional and quick.
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I am from Illinois & the team that packed up the truck was wonderful and everything went great with the move.
Shirley B of Freeport, IL
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The pick up crew, the del crew, and the driver was all amazing. The rep at the office screwed up my dates. The rep's name is Jessica.
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It was a good estimate based on the other estimates I received. I was told a special crating package would be used for a special train layout. It was just placed on the truck.
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I was completely satisfied with North American. They were courteous, polite & careful. Nothing went wrong. I used North American back in 88 & they were good. They are always first in my book.
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The driver and the crew overall were wonderful. I think that North American Van lines should give the crews water or coolers. The team worked hard and really sweated .
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They were so kind & considerate with my elderly parents. They did everything (including Susan) we asked of them. They made sure we understood the extra incurred costs. They met our needs.
Maxine & Sam H of Lafayette, IN
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The crew was professional and friendly. My wife was there with the crew and they did an excellent job. Brenda, my coordinator did an excellent job.
Christoper Tomm K of Dacula, GA
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It went pretty smoothly. The price was expensive. It was my first big move. The delivery went quite smoothly from what I understand.
Rosalie P of Feeding Hills, MA
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The move was well coordinated and the overall move went well. The move was professional and accommodating.
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I have been using the same guy for all of my moves this is my 3rd move with the driver and my 5th move with North American.
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The delivery, packing, and time estimating was all great. The estimate was a little higher than expected, but otherwise everything was satisfactory.
Felix F of Oklahoma City, OK
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This is my second move with North American and I was very satisfied both times. Tom was very professional, excellent, and a pleasure to work with.
Juergen P of Janesville, WI
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The overall customer service from the rep. The driver and crew. The courtesy and professionalism. I would like to used them again. It was the overall move.
Charles S of Blountville, TN
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I rated a ten b/c the driver and his companion were absolutely professional and considerate of my possessions. They were excellent. The driver and his companion helped pack some items. They were especially considerate and wrapped things well.
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The driver and the other guy were awesome. This is the best move, worry free, stress free and on time. I would recommend you to anybody.
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The guy came to give us an estimate and he was fantastic, the driver was nice, and everything was perfect.
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WHAT MOST INFLUENCED MY RATING, THEY WERE THERE PROMPTLY, PACKED EVERYTHING PROFESSIONALLY AND PUT ALL FURNITURE BACK TOGETHER. JOHN WAS VERY NICE AND DID A VERY NICE JOB LOADING. I GAVE MY PHONE NUMBER TO 2 DIFFERENT PPL THERE. OTHERWISE WE WOULD NOT HAVE BEEN REACHED, BECAUSE ONLY ONE NUMBER WAS CALLED.
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Everything about it was good. The coordinator was great, as well as the driver. They also communicated greatly.
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How well they did along with the advice the gentleman giving the estimate. The packers were amazing. They had my place packed in two hours.
Cynthia M of Los Angeles, CA
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Just how wonderful the crew was. They were extremely friendly, took extreme care and made sure I was happy before they left.
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The loading process took longer then expected. There were a less amount of people on staff as well.
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The nice personality of everybody, most influenced my rating. They were all very helpful. All my calls were returned, and they told me I was in good hands.
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Everyone that made a commitment to be somewhere or do something made that commitment at the time they were suppose to. They were cordial and professional and it was made easy.
Paula & Larry A of Killeen, TX
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The service was excellent all around and I would recommend the service to anyone. The driver was especially great.
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My only concern is when they were delivering they were just going really quick and it was hard to keep up. They were great.
Jeff O of Kansas City, MO
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The driver and the two men I spoke was helpful and very accommodating influenced my rating. Everything went like clockwork. It was great.
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My wife's satisfaction, the care of my goods and the efforts they put forth to make sure we were happy.
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The representative and the truck drivers were very professional. All of them were very professional. We were a little concerned with the way some of our antique items were handled. For example, one of the three movers cracked an antique table leg, which may have decreased its value.
Lorraine F of San Bernardino, CA
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I used NA before and the performance they had done in the past has been comfortable. I have moved 6 times and each time I used NA.
Russell H of Homestead, FL
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The guy who came out to talk to me named Gary, was knowledgeable and supportive. It was great, I had so much confidence in him. When the crew came to deliver, they were fantastic and good.
Martha M of Albuquerque, NM
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The drivers and packers were quick, efficient, informative, and they were willing to listen to me. The coordinator should have informed me about the special value items.
Donna V of Baton Rouge, LA
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The whole process was smooth. It would have to be the tm that came out to pack, load and deliver. They were professional. They took great care w/ handling my items and an excellent job w/ labeling.
Marcus B of Pflugerville, TX
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The driver was fantastic, experienced, professional, and a great driver overall. It was really great because of the driver, he made the whole experience. I had two different crews.
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They were very friendly and professional. Everything was on time. It was a great experience. The local crew and the driver and his crew did the packing.
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The courtesy and detail of the driver and his team. The ability to get everything done was high quality. There was very good communication with the movers and there were no issues.
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North American Van Lines was polite, professional, on time, and was wonderful. The driver was good and the move was excellent.
Edward & Sally J of Millbrook, NY
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From the very beginning they coordinated my move. I was impressed with that. They delivered as promised. The cost was very reasonable for an out of state move.
Danielle G of Cooperstown, NY
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I was completely satisfied with all the people involved. They were polite and did everything I asked of them.
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The agent I dealt with was outstanding. The crew that picked me up and dropped me off did a great job. They contacted me hours before to let me know of their arrival. They did a good job moving.
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The constant communication and the crew was on time and they were willing to work with us. The Driver and his team did follow us and so did the represenative.
Skylar & Jesse M of Murfreesboro, TN
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I was satisfied with the overall customer service. Everyone was very professional and very helpful. Also, the fact the same crew picked up and delivered my belongings.
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The communication and also the driver and his crew. The way that they worked with us was very professional.
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I had really good srvc, the tm was very polite and they never did anything without asking for permission first.
Alejandro S of Tuscaloosa, AL
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The overall move went very well. The del tm was very attentive and concerned that all of our needs were met during the move.
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The scheduling and communication between me & North American was good & timely. When I emailed them with a question they responded back to me right away. This is the third time we have used them.
Barbara T of Deerfield, IL
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He was very nice and they were on time. They took care of my belongings and the pricing was reasonable.
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They did everything they promised. Everyone was very courteous, efficient and professional. Everyone was very professional and did a great job. The coordinator did a great job also.
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I was pleasantly surprised how good things went. I was very pleased. It was a military move and I had to put in storage for 6 months and then move again.
Bob/Gloria J of Poway, CA
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The overall job was an excellent job. They did a god job of loading and unloading. They were really nice people. The only issue was had was with the stain on the carpet. They left the carpet dirty at the place we moved to.
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North American Van Lines anticipated the move and answered any questions that I had. The driver and crew was 15 minutes early for my delivery.
William Barbara B of Carlsbad, CA
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We have used North American twice in 2 years and they did everything they said they were going to do, and the prices are reasonable.
Daniel M of Kings Park, NY
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The overall performance was good. I was amazed w/ the how fast the crew worked and everything was done in good time.
Jerry P of Eau Claire, WI
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It was the whole thing from the packing crew trhough the whole thing. They were great. The house goods were moved into stoarage. Some things were more expensive and we asked them to crate those.
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I would definitely recommend them. The only reason it is a 9 is because the weight of our move was about 2,000 pounds underestimated. They were very polite.
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It was the communication with the movers. They communicated what they would do and was true to their word. They straighten everything and was very efficient.
Michael E of Muscle Shoals, AL
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The coordination from the local agent and the driver. The driver let me know where he was going to be and when he was going to be done with the other move.
Joshua H of San Angelo, TX
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The driver's and the crew's care and efficiency. There was outstanding communication between the driver and me.
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The packers and movers did a very good job. the people who moved the stuff and unloaded it all did an excellent job.
Anne C of Murfreesboro, TN
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It was the on the road delivery crew that performed the rest of the service. They were fantastic, Terrell Smith and his crew were awesome.
Katie & Eric B of Margate, FL
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The overall experience, they were great, they contacted us. They were very friendly. They did a good job and they were prompt.
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So far overall it's great. You never give anyone a ten. It was outstanding. They actually came a half hour early. The driver a one of the loaders did a great job loading and a great now. I highly recommend this crew.
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The overall communication with the representative. There were two gentlemen and they did a great job.
Leah & Eric C of Charlottesville, VA
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They were easy to work with. We were on the phone daily and they help coordinate with my daddy on the other end.
Justin P of Fayetteville, AR
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The care that they took and the manner in which they dealt with us. They were friendly and responsive to all of our questions.
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Costs most influenced my rating. I would have loaded more with a better estimate from the estimator. Everything arrived except for 1 item. I called the driver and he's trying to track it down. The estimator could have done a better job. We had some changes in load.
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Everything went smoothly and the communication was good. What could have been stressful was made easy.
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They were very helpful and polite. I had to scramble to pack up the rest of my belongings because they came in 3 days instead of 7.
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Their performance is what I experienced. The whole move was amazing. Representative who came out and move coordinator was good. The driver remembered the table had a loose leg.
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It was best move that we ever had. Everyone extremely friendly and professional. We had no breakage and they were on time.
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The way that the packers and the driver treated meand and the furniture; loading and unloading, they were great.
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I liked the experience with the packers, movers, the agent & the person who coordinated everything, her name was Vicky & being willing to work with my work schedule. The move was easy with no issues. The driver was little testy during the delivery with a friend of mine.
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The overall cost and professionalism most influenced my rating. This company was the least expensive and the most professional.
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The movers who came to do the move handled all my belongings with care. They did a really excellent job in moving my items from my old apartment to my new apartment.
Michael F of Springfield, NJ
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NAVL was good and I had a great experience. I would highly recommend them. The crew showed up time and they did what we asked them to do.
Tyrone C of Coeur D Alene, ID
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The movers and the person who contacted me to tell me when my goods would be delivered, were very nice and helpful. These facts influenced my rating.
Clara G of Philadelphia, PA
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They were easy to communicate with. They were thorough & careful with my goods. The packing was done well. Overall, this was a good experience.
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They movers were there when they said they would be , they made suggestion where the furniture would look the best, polite and courteous. They were guys of high integrity. The movers were awesome and cautious about our belongings, they went over and beyond what was expected of them. These guys exceeded and if I ever move again we will use North American .
Josephine D of Baytown, TX
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The crew was great when they were here. They took great care of our belongings. The packing was good.
Caillin M of Brookline, MA
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It is the level of service from the original rep, North American as a whole, and the local company in New York. The driver and his helper was helpful. They did a fine job of packing.
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The rep Brian that gave us the quote was knwldg. The driver John was very helpful and had great communication. The loading crew did a super job. Everyone did a super job.
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Each person we dealt with was very considerate. My wife said she had never seen our furniture handled so well. We were very pleased.
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Thee entire experience was good, I appreciate the care shown with my things. The team really took their time, and the crew was efficient and fast. The truck had a mechanical issue, but the experience was good. I had to wait an additional three days.
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Everything went smoothly from start to finish. Arnoff, the moving company, delivered my items. The delivery team did call me once they were going to arrive. I was given a time frame from January 8th and the 19th. They came on the 21st of January.
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The fact that everything happened as they said it would and every thing is in good shape and went well.
Robert M of Sharpsville, PA
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The driver & crew was on time, took care of our stuff, and was quick. We were all packed up & delivered a day early.
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Everyone was communicative, personable and took a lot of pride in their work. We were truly impressed.
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They had an high level of communication w/me. They followed up w/me with phones calls & they let me know what was going on. They also did what they said they were going to do.
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Everything in general, I had excellent service. The driver and crew was wonderful and everyone did a great job.
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They movers were timely, they showed up on time, they did great loading everything, they were efficient and they did what ever it took to make me feel comfortable.