North American Van Lines Customer Reviews

I was satisfied with driver. The driver was excellent. If I need North American I would ask for that same specific driver.

The thoughtfulness and care because we packed in a 50 mph wind sand storm and unpacked in hail and rain and they did a great job.

WHAT MOST INFLUENCED MY RATING, THEY WERE THERE PROMPTLY, PACKED EVERYTHING PROFESSIONALLY AND PUT ALL FURNITURE BACK TOGETHER. JOHN WAS VERY NICE AND DID A VERY NICE JOB LOADING. I GAVE MY PHONE NUMBER TO 2 DIFFERENT PPL THERE. OTHERWISE WE WOULD NOT HAVE BEEN REACHED, BECAUSE ONLY ONE NUMBER WAS CALLED.

The overall experience influenced my rating. The tracking information on the website was never updated.

We have moved quite a few times and they did a very good job, they were very respectful and very nice guys, and they handled our stuff with good care. They were very personable.

THE OVERALL FEELING OF BEING IMPORTANT AND THE DRIVER AND PERSONEL BEING EXPEDIOSIOUS FOR LOADING AND UNLOADING. THE PAPER THAT WAS USED TO WRAP THE POSSESIONS WAS WAXY AND WAS TRANSFERED TO THE POSSESIONS.

The courtesy of the driver, as well as the courtesy of the person who came out to give me the estimate, influenced my rating. This person who gave me the estimate was very well-mannered.

The communication was good with receiving e-mails, I had a great experience, the installers were very professional, the installers were caring to my needs, and the installers did an awesome job. I liked the way the men unloaded my items into the master bedroom. The driver were early in delivery and drove 4 hours to load my items. The unpacking of the TV was delayed, but that was on me.

I was really impressed with the driver and crew, Phillip and Steve. They were friendly and took really good care of me.

I've had North American Van Lines in the past. They have always shown great care for my items. This time they showed the same care for my belongings. It was good.

The professionalism of everyone in the process influenced my rating. Everyone did what they said they would and the price was good. My special request was that the crew take care of my European hunting trophy mount.

The driver and the way it was packed and loaded and put into the warehouse. The drivers were the backbone of North American. Laslow and crew were incredible. They were just wonderful.

Very good and showed up when they were suppose to. They were efficient, professional, and I was very impressed.

The move was seamless from start to end. We were in a hurry so I called & explained the urgency so they were out there the next day. The company did a good job.

Everything came when it was supposed to. Everything was well packed. The service kept me informed on what was happening.

Everyone was pleasant to deal with. The driver and crew was professional and easy to get in contact with.

Overall satisfaction from the driver, the packers, the communication, and it was just a great experience.

It was the overall experience they had in packing. They were very friendly and it was an overall good experience.

They are on time and prompt with their work. THEY HAVE MOVED ME THREE TIMES AND NOTHING HAS BEEN BROKEN.

The drivers and his crew was nice, careful, and considerate. They did their job in a very professional manner.

Everything about them. The packers and movers Also, the unloaders. It was great from start to finish.

We were happy w/the process overall. When they came to pack and del,the time could've been communicated better. The crew took what needed to be taken apart and put it back together, we were very satisfied w/them.

The mover's were really good and the time was perfect. They did everything they were suppose to do. The overall move process went better than I expected.

The crew was very good in the loading and delivery. They padded everything and was careful about walls. The driver kept in constant contact with me. The coordinator was helpful by email and phone. We were very satisfied with everyone involved and made the move worry free. We felt like all of our items were taken good care of.

I was overwhelmed with how well it went. They were amazing and went above and beyond. The driver is the most amazing guy I worked with. Jim was fantastic. I just recommended him.

The service was excellent all around and I would recommend the service to anyone. The driver was especially great.

Everything that was promised was delivered and everyone was nice and this was done quickly, also all of my things were kept safe.

The driver handled everything and the packing crew labeled everything correctly so it made it easy for me to find my goods, they were just amazing. The driver was the best driver I have ever had and I would give him a 10 if I could.

The driver and crew were very punctual, they were careful with the items, and they placed the items where we wanted them.

I rated a ten b/c everything was very well organized. Communication was good and scheduling was good.

I thought they did a really nice job. Communicated well. The driver said he would be here between 8&9, he arrived at 8.

They were very good, nice, and on time. They cared about the equipment and were very careful while being efficient.

Everybody involved was very positive. They kept me informed as well as doing exactly what they said they were going to do.

North American did a great job from start to finish. The drivers and their crews were terrific and the coordination was fantastic.

The driver was professional, respectful, communicated with me throughout the process and I was very satisfied.

They did an excellent job of communication, packing, delivery and everything was delivered on time. Everyone was extremely polite.

It was a complicated move that was handled very well. I would like to acknowledge John Tassmore who coordinated everything and did a good job.

The over all cost of the move and the overall process its a stress free process and things went smooh.

Their promptness, their ability to be well-organized. There was good leadership of the teams. Everyone knew what they were doing. Especially on the loading side, the teams were cohesive.

The overall handling of estimate and price. Also, the care we got. It was a satis experience. It was delivered to my daughter and the driver was in contact with her.

This is my second move with North American Van Lines. Both moves were a small move and executed well.

Every person that I spoke with was very professional and flexible working with the dates that I'd be available. The team also let me know when the truck would get to my home.

The rep that visited my home & the del crew did a great job. I've already recommended them to my neighbor.

I thought the whole process went well. It was well explained. They delivered when it was promised. There was good communication and a good price.

I gave that rating because the over all move was done very good and I was also happy with the communication.

The reliability. I have experience with different moving companies and they did a very good job and most of my things were made by my dad.

I was extremely satisfied with the way the packers packed my goods. They were very conscientious, thorough, and very nice. All these factors most influenced my rating.

Both the loaders and unloaders were careful with my items. They were also courteous and did everything that I asked them to do.

The courtesy and the friendly manner of the crew. I had a change of address at the end of the move and they accommodated that.

Everyone was very professional and the delivery crew was very nice as well during the move. Also, my move was affordable.

They had great attitudes, they took care of our belongings & they were there when they said they would be there.

I really appreciated the movers. There was no cursing, fighting or arguing. They mostly worked together & got everything done in a timely manner. They were very professional in their work.

The promptness & professionalism of the driver & crew. Everybody did what they were supposed to do.

I thought the whole process quote to communication was smooth. The care time and delivery was really great.

The overall care of my furniture. The promptness and the delivery was on time. The overall process. These guys were terrific.

The communication from the workers. The driver and crew was terrific. I was satisfied with the whole process.

I was kept informed & they did what they were supposed to do. The driver's name who delivered it was Andy & he called to ensure that the delivery met my expectations.

The move in both ends was great. The driver was great and the crew was great. The driver & crew was careful.

From the beginning to the end, everyone was very courteous and on point. I spoke to different people and saw different people and they were all very professional and very friendly.

The person that gave me the estimate was helpful. The crew that packed my items was careful and helpful. My delivery was made on time.

The fact that they did everything they said they would do. There was no surprises, it was on time, and they were very pleasant.

We've moved a number of times and the people at Nelson took care of everything. They did everything we asked them to do. They even came up with a solution on how to ship our cars.

They were just wonderful. When they first picked up my things they were very personable and explained the process. They did an excellent job.

The attitude of all the workers and they were very helpful and respectful. I appreciate North American.

PUNCTIONALITY AND SPEED OF CREW. THERE WAs NO SIGNIFICANT PROBS WHEN LOADING AND PICKING UP. WE HAVE SCRATCHES ON THE DESK.

Everyone contacted me and communicated well. The movers did a good job. Everyone did everything they could. I asked for the move to be quick b/c my grandmother passed away & they did what I asked.

Everyone seemed to go out of their way to make us happy. That most influenced my rating of a 10. They did what they said they would do, as well.

The driver & his crew was extremely conscious, took good care of my belonging and I was pleased. I was pleased with the overall experience because of the driver and his crew.

The fact that I was satisfied with every aspect of the move. Everything that was promised was delivered. The crew was very careful when putting the goods on the truck.

My husband and I were very pleased with the customer service, general handling of my goods, promptness and communication.

The loaders had to load a Uhaul truck and shuttle our belongings 45 mins away to load them into the truck. Because they had to do multiple trips it took a long time. Bad support team for the loaders.

Everything was great. I called to make an appt. He came on time. I felt comfortable w/what he did. He seemed to be knowledgeable. He communicated well. The driver was fantastic. The driver was fantastic.

I've used them before and these guys were absolutely great, they were on time, friendly, and handled our things with care.

He was very nice and they were on time. They took care of my belongings and the pricing was reasonable.

The office staff was very efficient in every way. They follow through with the appropriate actions regarding my move and the movers themselves were wonderful.

The on time service and the overall professionalism of the crew. There were no hick-ups in the process. Everyone was very polite and caring throughout the whole process. I had glass tabletops that needed to be crated. There were items in a separate storage room as well.

The outcome was very satisfied, and the team did everything they were suppose to do. The crew was efficient and very experienced. The team made a small hole in the wall.

The movers were timely and on top of things. The items arrived earlier than expected which made it easier for us.

North American did everything that they said they were going to do. They did it on time and professional.

The overall experience. The price and the accommodation. The driver was accommodating and they went above and beyond.

They were very good. They did everything they needed to do to get the job done. It was nicely done. They even gave me info that I might need.

The courtesy and the care of the driver. The value and communication most influenced my rating as well.

North American was very friendly and respectful. The driver (Eric) and crew (Lee and Lashaun) did a great job.

The driver that delivered my goods was very professional. He called the day before and the day of the delivery. He was very concerned w/ the quality of the delivery as well as the crew.

The agent was very personable. The crew took great care of my belongings. The crew was also very personable and courteous.

The care and efficiency. The good communication skills. The driver was a smart man & he handled everything professionally. He was competent, efficient, nice, kind and easy to work with. They were very professional and they did a good job.

The professionalism. They did what they said they would do. The delivery date was when they said it would be. There was good communication between me and the driver.

Everything was fine. Everything came when they said it would. It was fine. The guys were nice and everything went smoothly.

The communication was great. They were very responsive. If I called Ebone, they were right back with me.

The driver was exceptional and Jody in Lima was also exceptional to work with. The crew helping the driver load and unload had a great deal of respect for him and everything went smoothly. We were asked if North American could move us 2 days early and they accommodated us staying in the hotel for 2 days since it was early