North American Van Lines Customer Reviews
We’re excited to share our customer reviews with you. Our goal is to provide quality services to help you relocate safely, efficiently, and comfortably. In order to do that, we rely heavily on our customers to give us valuable insight into their moving experience.
We value your opinion and trust you'll find our feedback helpful when choosing whether to hire North American Van Lines.
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It was a good move. We had previously gone with a diff company & when they arrived it was $2,000 more and it went down from there. I called North and had everything set up. It went smoothly after that
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Everything arrived in one piece and was labeled. But this took too long since my car got here in three days, while the other items came in two weeks.
Roopali M of Champaign, IL
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The courtesy and the care of the driver. The value and communication most influenced my rating as well.
Karolina L of Wyoming, OH
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George. George was awesome. He should be given a major commendation. I would recommend George and his crew.
Mike W of Mission Viejo, CA
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I selected North American through the disabled Veterans for which I happened to be one. They did what they were suppose to in the time limit they had. They handled everything with care. It was excellent as far as the driver. It was fantastic. I was really happy to use them. He came back and enlightened us. He gets a 5 also. I was happy w/ the way it was handled & the way it was done.
Lester L of Boynton Beach, FL
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The driver was very knowledgeable and helpful. He made up for the one little glitch by calling personally. He arranged for things to get up to our home. The agent was able to answer our questions.
Marcia M of Salt Lake City, UT
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Everything went very smooth. They were really good. The man who delivered my car was very good too. I'm missing a box. I was a bit disgusted about how they smelled of cigarettes.
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Everybody was nice, friendly, and helpful. They knew what was needed to be done. It was a good experience.
Corey C of Friendswood, TX
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The salesperson was very friendly, knowledgeable, and he answered all of our questions. He also gave me a good price. One of the crew banged up one of our doors jambs. We called and have left several messages. Nobody has called us.
John&Barbara K of Albuquerque, NM
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The promptness. They picked it up on time and delivered it on time. That means a lot to me. Everything went well.
Linda W of Oklahoma City, OK
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Everyone was professional. They were on time. Everything was great. It was like clockwise. Everything was great from beginning to end. In addition, I did receive a discount.
Thomas M of Scottsdale, AZ
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The care that the driver and his assistant took with the delivery most influenced my rating. They were nice guys. They dismantled a desk in my garage and reassembled it. They went above and beyond.
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We move all the time and this was the best move we ever had. We never had a move where things had gone this great. Everything was just wonderful.
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The driver and his crew. Every step of the way was great but the driver and his crew went above and beyond.
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Two things. Mostly it was the communication between the folks at Syracuse, especially the driver. I was really happy w/ the office ppl. and then the driver. Both of those went miraculously well.
Linda/Bonita E of Syracuse, NY
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They had great attitudes, they took care of our belongings & they were there when they said they would be there.
Jason P of Bloomington, IN
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It was the continuity of things. It was smooth and the price was right. The drivers and the loaders were professional.
Diana/Michael O of Annapolis, MD
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The courtesy and promptness of handling our items and being gracious to us doing the moving process. North American was willing to help us anyway they could.
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We've moved a number of times and the people at Nelson took care of everything. They did everything we asked them to do. They even came up with a solution on how to ship our cars.
John/Michelle K of Laguna Hills, CA
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The whole thing was very professionally handled. It was very prompt and satisfactory. They all did a great job.
St. John's C of Ocala, FL
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They were prompt. They came at the time that they said they would. They were easy to work with and the price was fair too.
Kathy & Gary M of La Mesa, CA
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Everything took place as promised. They came as promised. They were nice & personable people. They were very courteous. The experience was excellent.
Patricia T of Milwaukee, WI
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The professionalism from the beginning of the process to the end, it was done in a highly professional manner.
Sally D of Bonita Springs, FL
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I feel the Driver and his crew did a very good job of taking care of my belongings. Overall, this was a very good experience.
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They answered my questions they were on time and they did what they had to do. The person in the office really helped me out.
Marci P of Redwood City, CA
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The contact people were great. They kept me updated w/ everything from the time the driver and crew loaded and delivered my things.
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The coordinator communicated with me, to keep me informed and the crew was very helpful in moving my goods very carefully.
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The entire experience including the communication with the Sirva rep. The team was very considerate and tolerant with my 3 year old and we were very informed. The driver and crew were awesome.
Kailah C of Georgetown, IN
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The way they handled and came through at the last minute. They took care of me and helped me. They took care of my piano in such a special way.
Christine P of Tarpon Springs, FL
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The driver as well as the estimator and the person who coordinated the move, they were all phenomenal.
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The long distance driver and his crew were absolutely excellent as well as the local packers Rick and Brandon that came the day before to help pack some antiques and pictures were excellent as well.
Sharon B of Orland Park, IL
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They were very professional. They arrived early for the loading & they were on time with the delivery. They were very knwldg. The communications were open. They put together beds for us too.
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The personality, friendliness and the movers did what they said that they would do There was a couple of bangs and dents on my furniture, someone is coming out to take care of it.
Robert H of Wentzville, MO
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Things were packed neatly. The driver was friendly and great. Everything from communication, the loading and unloading was good.
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North American Van Lines was polite, professional, on time, and was wonderful. The driver was good and the move was excellent.
Edward & Sally J of Millbrook, NY
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The movers were very good and punctual; they handled everything with great care, and they were very courteous.
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Everything fell into place without an hickups.Me & my son was extremely pleased with the whole service & we will never move again on our own. They arranged to have my stuff moved on the 12-22,i called due to the circumstances with my son, therepresentative was able to switch it to the 16, but the driver actually got me my stuff on the 13th.
Roosevelt G of Coconut Creek, FL
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Everything about the whole experience has been beyond our expectations. The driver, Jason was great with his crew, Brad, the guy we talked to contacted us multiple times. Everyone was great.
David K of Grand Rapids, MI
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I thought they were especially attentive and smart. They went above and beyond in what they were doing. They respected both my possessions and myself.
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I rated a nine b/c the driver and crew did everything for me, like packing and arrived on time as they said.
Adam H of Indianapolis, IN
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Their respect for us & our possessions. They were all very mindful of my time & the value of my possessions. I had a death at the time & they were very mindful of that.
Ellen M of Chesterfield, MO
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Everything they said they were going to do, they did. It took two weeks for my goods to arrive although it would have been better if it arrived sooner.
Brandon R of Rapid City, SD
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The reliability. I have experience with different moving companies and they did a very good job and most of my things were made by my dad.
Timothy B of Simpsonville, SC
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The over all quality of the whole process. Top Notch. the Techs were professional and nice. I am goint recommend North American to all my friends.
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I based on the fact that all my e-mails were answered, and the time of the load was granted my belongings were safe.
Harumi R of Livingston, NJ
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I just felt that overall the communication was good. They performed as expected. The comparison between the service we received and the service our daughter received was significant.
Barbara H of Johnstown, OH
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The process was good. There was good communication. I liked the packet I received. People were easily reached. The movers were professional.
Rebecca L of Baltimore, MD
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I think it was the crew that unloaded my items, they were phenomenal and they did what ever we asked with a smile. The dresser drawers were packed full of clothing so the delivery people had trouble bringing the items up the stairs. It was heavy.
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The professionalism of the packing crew and their friendliness. Overall the quality of the people and their communication was fantastic.
Nicholas H of Lumberton, TX
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The timeliness and quality of the movers. They were outstanding, they did a great job taking care of our items
Notley L of Saint Paul, MN
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The communication. The spread took a little longer, I got here before my household items actually did.
Travis H of Oskaloosa, IA
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Just the professionalism of the driver and his crew. He kept me posted on the phases of the operation. They kept me in contact with the people I needed to be in contact with.
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The move was handled professionally from the very beginning, with Paul who did the estimate, to the driver, who was very nice and knowledgeable. Everything went nice and well.
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The price was accurate. Everything was simple and explained, driver was professional. I am really satisfied I will use again.
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The professionalism. The del was thorough, patient, and careful. He was the right person you would want to take care of your stuff.
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Everything was timely, nice and neat. The driver and his crew, they were fantastic and really great service.
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My whole experience with the move, I had a timely delivery & timely delivery. Everything with the move was handled in a seamless manner.
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The driver & the ppl that helped throughout the move is a 10. The rep would keep in contact and inform me. The driver Dave Benit kept in contact w/ m& was very careful & took special care of my needs
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The overall experience, it was the best, respect to Priscilla and Kristy Jordan and John the driver, they left a lasting impression with me. The driver was able to accommodate. I got exceptional service from the mentioned individuals.
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The reliability of the person that coordinated it. They were very helpful. The driver and crew who loaded and delivered my items were polite and helpful.
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The driver was absolutely fantastic, the crew that was with him was perfect as well. They had to move some of my things in storage & this was like a puzzle but they did a very good job for me.
Linda N of Scottsdale, AZ
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The del team who dropped it off was wonderful. The driver & his crew who del was great. They were phenomenal. They were the best part of my moving experience.
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The crew was attentive, packed with care and kept us informed in our move. Everything we needed to know while moving was communicated.
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The service was really good and the delivery was on time. There was a slight delay with the pick up but explained to me why to my satisfaction.
Benita D of College Station, TX
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Just the way that the crew handled everything. The way that everything was taken care of and the overall process was smooth.
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They were extremely professional, on time, worked diligently and they took extra care in loading and unloading. They were also very courteous. Good experience, things went great.
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The crews in loading and packing were very careful. They put down rugs and took their time. I was very impressed. This is the second time I have used N.A.
James G of Harker Heights, TX
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The thorough service and good follow up which made the process very easy for everyone involved with this move.
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The professionalism of the driver and the contact with the sales person. The overall professionalism of the company was a 10 for sure.
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It was the professionalism of the packers, drivers, and local coordinators. I was extremely pleased w/ the professionalism. I would like to commend Pamela and Ed.
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The organization and the handling of the packing. I think the driver and his crew had help from the local crew packing.
Lawrence S of Nashville, TN
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This is the second time I've used them and both times North American performed their services very well.
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The overall care and the move, as well as the courtesy of the driver, most influenced my rating. The driver was careful in unloading my items.
Diane W of Vero Beach, FL
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Thee rofessionalism of everyboduy involve di nthe move. The driver took care of the move. Luis was great he was outstanfing. His serfive was just fabulous.
Jonathan M of Salinas, CA
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Great service. A very nice driver, everyone was helpful, and excellent service. They did a very nice job. I wanted a little bit more communication.
Julie M of Alexandria, VA
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The amout of communication was good, and how the drivers unloaded and loaded was good. The move was delayed due to the weather, but I was contacted about that.
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The overall professionalism of everybody and the care of our belongings. Everybody introduces themselves and are on first name basis.
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The driver and crew was very nice and was assured by the whole crew and she appreciated the communication was good.
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Everybody was very communicative and available. My rep was available, I had her number. I got email updates when things changed.
Zachary M of Bossier City, LA
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The guys who loaded and delivered were professional. The salesperson was great and the lady who coordinated was very nice. The driver and crew was on time.
Lakshman S of San Diego, CA
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There was some brown liquion n the floor of the backseat of the car that was delivered. When the car was delivered, there was a lot of water in the backseat.
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The gentlemen who delivered was very impressive and the communication with the person in Florida was very good.
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The overall experience was positive & the move was superior. The driver was incredible with the pickup and loading. It was a terrific move & the best move I've ever had.
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Everyone was responsive. They kept me informed and provided me with guidance on packing. It was a great experience.
Denise H of Ormond Beach, FL
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North American was the most reasonable company after speaking w/ a few other companies. I have already recommended North American.
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The care and the communication from North American. Overall the move was good but I did have some scratched merchandise.
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They were professional. They wrapped my goods carefully. They explained things to me. They were respectful & on time. I was impressed with them.
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The communication process and the customer service from the agents, staff, etc. The crew was prompt and careful. . There was an 83 year old lady that was moving. The crews on both ends were very patient and careful. The crews were professional and courteous.
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Recent experiences. This was my third time using them. I've always had good luck and good srvc. So I always go back to the same agent and North American.
Dean & Bernice K of San Antonio, TX
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The way they handled the products. They were really careful w/ everything, which was impressive to me.
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The attention. North American did a beautiful job with doing everything they said they would. I am still waiting on my last delivery. They delivered on time. I am very satisfied.
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I think everybody was extremely polite, and the driver was good about calling us in advance. We had delivery within 4-5 days, which was sooner than we expected. Every promise they made was kept. The coordinator was also good about contacting me. I think her name is Terry.
Steven B of Baton Rouge, LA
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We received professional care in everything from the estimate to the driver. Everything was customeroriented the customer came first and the customer mattered.
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The overall process, they handled everything with care, the communication was great, they also had the skills it took to handle the move. The lead mover was simply amazing, he was a power move and I was impressed with the service. I received.
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They did everything, very professional, understood the process, compassionate, & did everything we asked them to do. They did a great job and made the move easy. They were very willing.
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The team showed up on time and packed our things very securely. I have unpacked a few things b/c therest are in storage. It was a painless procedure.
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The overall experience from beginning to end it was great. They were able to keep a price point at where I wanted it. They had the best price.
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Everybody involved was very positive. They kept me informed as well as doing exactly what they said they were going to do.
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The driver was so good and was so good with my items Was on time and followed through with what they said they would do. The whole crew was very polite.
Gary & Ellen M of Terre Haute, IN
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The driver, Scott was impressive, punctual, & caring. Maddy, the coordinator, was excellent & Pete that did the quote did an excellent job as well. The driver was excellent with my move.
Margaret W of Chandler, AZ