North American Van Lines Customer Reviews

The movers & packers were timely & took care with putting everything into the boxes. The movers and packers took their time but they were efficient.

These guys were efficient and fun, they were all great and they answered all the questions they made the move situation really smooth, all of them.

The professionalism of the drivers and the reps, and the way it was handled influenced my rating. Everything was perfect.

Everybody was super friendly and called when they said they would. Everybody was on time and fast and took care of everything.

Everyone was prompt, on time and very courteous. They went the extra mile to help me with my things. This was my first time dealing with a moving company and I was very impressed.

The packing, they did a really good job. It was professional and well done. Very good service. It took little while getting here.

North American was very agreeable to my needs, communicated, and delivered when they said they would. The price was as expected. Adrian the rep was wonderful. My sister was called 15 minutes before the crew arrived. She needed much more time. I had 5 days to plan this move and North American was impressive.

I had a short time frame from the moment I contacted them and they were able to do that. The driver was professional, on time, and unloaded my items well.

The local rep, Ray, was professional & helpful. He looked out for our interests. The move was a good experience.

I think the whole process of the coordinator being assigned, the packing, the coordinator sitting through the entire process, and the contact by the driver overall was a good move.

We really liked the guy who approached us, and handled everything. The driver was very good and professional.

The team was very concerned, friendly, punctual and took good care of our goods like it was their own.

They were superb. Everything they said, they followed through on. They accommodated me with everything I asked even when I requested the men that loaded to come back.

The rep was really nice, the driver was informative and knowledgeable and they were careful. Did exactly what they were suppose to do.

Everyone was very courteous and on time. North American honored my requests. The driver and his crew was very courteous.

I was impressed with the driver & his crew. They did what they were supposed to do & they did it well.

The overall professionalism of the move. They answered any questions that I had. They delivered on a rainy day and they did it w/out making a big mess. My move across state was simple and easy.

It was the professionalism of the packers, drivers, and local coordinators. I was extremely pleased w/ the professionalism. I would like to commend Pamela and Ed.

The overall service. we had to deliver in three different locations that went well. The driver and crew was very efficient.

The team was on time, did what they were supposed to do and constantly stayed in communication with me.

They took very good care of my things. I was very confident that I will receive my things in one piece.

The guys r were awesome. They loaded & del things professional. I would recommend the driver & crew. James & Dustin.

I was so happy with them and they were so wonderful. They did things very swiftly. The driver was early. My cousins actually helped unload things and they were great as well. The original guy who coordinated everything resigned, but Debby and Cindy stayed on top of everything.

The organization of it was good. I like the follow-up calls that they made. They kept me updated on the move.

I was impressed on how careful the driver and the packers were regarding my household goods. They were extremely well-mannered.

The initial agent that came to the house could have been more thorough, but everything else was great.

The del tm & crew was so nice. I enjoyed and got to know the del tm & crew. The crew & del tm unpacked & transported my goods the entire way. I liked that I was able to use the same ppl for my del.

The professionalism of the driver and the contact with the sales person. The overall professionalism of the company was a 10 for sure.

They did an excellent. They were caring about my family. They packed some rocks that were special to me. The crew was careful.

Communication, the house visit and the man who came to do the loading: the whole thing. The actual response of the agent when I called for an estimate.

The mover that brought my stuff here was good. He called me to tell me what time he was coming. He was extremely friendly. He was very professional. He went above & beyond to do the job. The driver was wonderful.

I would've preferred move involvement in exactly what was packed and where. I would've liked to pack my own things rather than North American Van Lines.

My wife's satisfaction, the care of my goods and the efforts they put forth to make sure we were happy.

Everyone involved w/ the move was very helpful and understanding. The movers were on time and it was a positive experience for me.

With everything that was moved and having a few mistakes on the furniture, everything was moved as good as I could ask for. I've never moved across the country so this was a good move.

They were very helpful, and on time. The price was very good. Did lose vacuum cleaner but it was tracked down and will be delivered really non issue.Johnny did good job.

The overall experience. The professionalism. The treatment from the driver & his crew. Everything was well taken care of & they packed everything well. There was a lot of respect shown. The coordinator called every day. When she was off on the weekend she even had a replacement person call for her.

The way Todd & Kathy, the agent handled everything, I would call, they would listen, they were really wonderful. No matter what time of day I called. I was very, very pleased & I will def. recommend I thought that they would pack up more things that needed to be packed. They said they were only packing things that were told to them. I was stuck mailing items and that was more money out of pocket

Everyone we talked to was exceptionally courteous , helpful and kept in contact, I was amazed at how they did it. Daniel was excellent.

Everything was as promised and everything was fine. The driver was very courteous and informed me on the things I needed to know.

The drivers and the sales rep who came did an excellent job. The drivers just did a very good job as well.

We had a lot of paintings to move and they packed all of our paintings very carefully. We were extremely pleased with the way everyone handled the move with our art work.

It was best move that we ever had. Everyone extremely friendly and professional. We had no breakage and they were on time.

I found the whole experience met my needs. From the person who first came out to the delivery, everything was fine. The coordinator did an excellent job also. The communication was fine.

They were very honest and personable. They treated my wife and I with the utmost respect. We had very good feelings and trusted our belongings with them. They made it easy from beginning to end.

Everyone was really friendly and very helpful. The people who packed my stuff was really nice and really friendly and helpful.

They did everything they promised and I was recommended by a person to use them and I would also recommend them because they did what they said they were going to do.

It was wonderful service. They were on time. They did what they said they would do. The service was a little high and I got a refund.

I have recommended them to my sister in law. The professionalism, quality, and friendliness influenced my rating. They were on top of things, and answered questions before being asked. Peter Gill and his partner delivered, and they were fantastic.

THIS WAS A THE SECOND MOVE THEY DID FOR ME. THERE WAS SOME DAMAGE BUT IT WAS PROBABLY WHILE LOADING FROM MY HOUSE TO THE TRUCK.

The communication, the crew and everyone communicated well. Every time I called they answered to me and communicated quickly.

The overall move. The coordinator and the driver and crew was good. The person who did the estimate was good.

Everything about the service I received. The professionalism and the courtesy was just awesome. The driver and crew was incredible. It was just a great overall experience.

The crew was very good in the loading and delivery. They padded everything and was careful about walls. The driver kept in constant contact with me. The coordinator was helpful by email and phone. We were very satisfied with everyone involved and made the move worry free. We felt like all of our items were taken good care of.

I was very pleased. They followed through with everything and all the ppl we worked with were very courteous.

I thought the whole process quote to communication was smooth. The care time and delivery was really great.

The care taken when unloading my belongings and they showed up when they said they would. They wrapped my plunger in one of my bath towels.

The overall communication and professionalism and courtesy that everyone showed me. The entire staff did a fantastic job. They kept me informed and coordinated the move very well.

The contact person & the driver was efficient & timely. The contact person told us what to expect during the move. The loaders on both ends did their jobs well. They did a good job in putting the desk back together.

Overall, all of the workers were there for me, listened to me and answered any questions I had. The move was a wonderful experience.

The whole move was just perfect, Randy who came out and gave us a estimate was respectful of me and my items and helped anyway they could.

The reliability of the set up from start to finish. We've used them before & they did a good job. I had to chase the delivery date a little

They did everything they said they would do and everything was done on time. I feel they did a great job.

The overall move went very smoothly. There was plenty of communication and the packing was done well.

I was just extremely satisfied with the guys that did the work, their professionalism and timeliness.

I liked that they were very systematic in what they did; they were organized, knew what they were doing & it made a big difference that I was comfortable with them handling my possessions.

Everything was as scheduled. Delivered when said they would. Packed when they were supposed to. I was very happy with the service.

I will definitely use them again. It was a flawless move, they were very professional and I completely satisfied with the whole move. They had good communication and the guys were great.

I rated a nine b/c the driver and crew did everything for me, like packing and arrived on time as they said.

They did a great job. They ate my turkey. There was a delay in delivery due to the weather. The move was on Thanksgiving Day.

We just had a great experience all around. The packers and movers. Everything went good and smoothly.

Everybody did a good job. We had some challenging condition weather and road. With the move. They all worked hard despite the weather.

I was happy with the communication during the move and the wonderful service from North American's staff. I was very pleased overall.

Everything was very professionally done. There was good communication from the beginning. The care shown for my items. I would recommend North American Vanlines.

The way the salesperson dealt with us was fabulous. He mentored us through the whole process. The packers were extremely friendly and quick. We did all the boxes. The driver & crew packed all the furniture. A couple of items were left behind. Ian, the salesperson was amazing.

The care they used to pack my things. They were very friendly and trustworthy. They worked together and I was comfortable with them.

The driver and the crew that came and packed everything up were very efficient and helpful and they answered my questions quickly, they just did a great job.

I think it was their professionalism and easy to work with. No matter what I'd wanted, they had taken care of it. A wonderful experience.

The quality of service is great. I appreciate what they do and the way they go by it. Bad company on the load up end. They are terrible. The delivery people were good.

North American was on time, helped me figure out the cost, was good with my items, and I was very happy.

They put down paper and plastic on the hardwood floors and carpet. They were very accommodating. They were awesome.

I thought they were very polite, efficient & did everything perfect as far as I'm concerned. They were wonderful. It was a good move, it was done well. The men were gentleman, they courteous & efficient.

The driver was wonderful. Rubel Roybal was friendly and supportive. He calmed me down with his sense of humor and made it fun.

The overall service that I received during this process was good. Everyone was professional and polite.

They have a good reputation and North American was more reasonable on storage than most other companies.

They did a good job. It was well organized. It was del on the day that I wanted. The movers did a great job.

They did what they said they were going to do when they said they were going to do it. It was a near perfect move. I had 1 very difficult item that arrived in perfect shape, it was a glass table that was very heavy.

Two things. Mostly it was the communication between the folks at Syracuse, especially the driver. I was really happy w/ the office ppl. and then the driver. Both of those went miraculously well.

Everything was wonderful. The movers were efficicnt, neat and on time. The crew was clean, efficient and the best.

They were courteous and there was great communication and responsibility. The driver for del was great.