Ward North American Recognized with 2022 Moving & Storage Conference Agent of the Year Service Excellence Award
By Bobbi Maniglia
Mar 22, 2022
northAmerican® Agent Only Agent to Win Service Excellence Honor Twice
(Chicago) North American Van Lines is proud to announce that Ward North American of Texas has been honored with the 2022 Moving and Storage Conference (MSC) Agent of the Year Service Excellence Award from the American Trucking Association (ATA) in recognition of its outstanding service and performance. The highest honor awarded within the Moving & Storage industry, this win truly reflects Ward’s tradition of and commitment to professional, efficient moving services that meet clients’ needs with meticulous effort and unceasing customer care. This is the second time Ward has won this honor, the first time being in 2014, making them the only agent that has ever won the Agent of the Year Service Excellence Award twice and securing Ward’s place as a leader in customer service and an example of industry quality. The award was presented at the ATA's MSC Annual Event, March 7-9 in Orlando, FL.
“What makes me so proud is that the team gets recognized for the hard work they do to provide excellent service to our customers every single day of every single week every single year,” says Kevin Ankenbauer, owner of Ward North American.
The ATA's Moving & Storage Conference (MSC), the leading national organization for moving companies and their suppliers, bestows the Agent of the Year Service Excellence Award to only one of the nation's 3,500 plus van line agents each year. The award is based on nominations from the agent's van line and a proven track record of service that benefits clients, the industry, and the community as a whole. The winning agent must demonstrate achievements in the following areas:
- Industry-changing innovation
- Corporate responsibility and community benefits
- Employee support
- Enhanced industry image
- Best practices development
A large part of Ward North American’s industry and client-changing innovation comes through Ward University, the company's employee training program. In addition to developing its own employees, over 120 agents from the moving industry have participated in free training through Ward’s program, which is one way Ward “pays it forward”.
Besides its Service Excellence awards, Ward North American’s excellence has been recognized numerous times through awards across the industry, including being honored as the North American Van Lines Agent of the Year 12 of the last 18 years, the most recent year being 2019. Ward has also been awarded the North American Van Line’s Quality Through Safety Award in the Over One Million Mile Category, regional sales awards, top quality awards and operational excellence awards. Ward has won these and other awards multiple times in recognition of the organization’s consistently outstanding performance on behalf of its clients.
“Ward North American represents a commitment to quality and servicing its customers that is virtually unparalleled in our industry, and an example of what great leadership, hard work and a dedicated team can consistently accomplish,” says Kevin Murphy, Vice President and General Manager of North American Van Lines, Inc. “We are honored to have Kevin Ankenbauer and the entire Ward North American team as a part of the North American Network and congratulate them on this incredible, although not unexpected, accomplishment.”
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