Ensuring the future of your business depends on selecting a van line with integrity, technical support and the ability to provide the services to meet the needs of your customers throughout the year. Find out how choosing North American Van Lines can benefit your business.
Investment in Technology
North American Van Lines has invested in research and development that has established us as a recognized leader of innovation in the moving and storage industry. A few of the many innovative technology solutions North American Van Lines has to offer include the following:
- Inside Performance Management (iPM)
- Web-based agent performance tracking tool
- Provides tools to monitor and improve agent performance
- Web-Based Applications
- Claims Management System
- Agent Notification System
- Agent Statements
- Commitment to Quality
North American Van Lines prides itself in the quality it provides its customers. North American Van Lines agents and drivers are rewarded for their quality on a regular basis. In fact, we maintain a commitment to performance evaluation through:
- Regular Customer Surveys
- Quality Audits
- Claims Tracking (frequency and severity)
- Claims Management
- Claims prevention emphasized
- Online claims submission
- Agent and drivers authorized to settle claims up to certain amount
- Single source contact for corporate claim settlement
Sales & Pricing Support
In the highly competitive moving industry, it is important to have a van line that can provide the sales and pricing support that positions your agency competitively in your marketplace while still ensuring your interstate moves are profitable. North American Van Lines provides a robust product offering such as guaranteed price, guaranteed not to exceed and small moves pricing. Also available for North American Van Lines agents are sales training courses (online and in a classroom), conferences and roundtables.
North American Van Lines has an experienced marketing department that provides creative programs that bring business to our agents. Below are just a few of the many marketing programs:
- Lead Management Program
- Centralized call center filters leads to agents
- Affinity Programs
- Partnerships with other organizations to bring more business to our agents
- Agent Internet Search Engine Marketing Program
- National Print Advertising Campaign (Corporate)
- Agent Involvement
North American Van Lines places great importance on our agents. This is why northAmerican works with agent committees that have decision-making influence on the different areas of the relationship with the company such as hauling, quality and sales matters. northAmerican values its agents' opinions and input.
All of these serve to ensure the greatest advantage is given to our customers. We value you and want your business to thrive by partnering with North American Van Lines for all of your relocation needs.