A Corporate Relocation Company who Provides Results
At North American Van Lines, we are dedicated to our customers and are always working
to further improve our already stellar service. Just to improve our front line quality
practices, we have an independent third party perform a Quality of Service Audit
(QSA) to measure North American Van Lines' customer satisfaction. The company conducts
a telephone survey with our customers within 72 hours of their move.
The customer responses to the 14-question survey are tabulated daily and posted
online for North American Van Lines agents. The results are then used by our agents
to develop effective recognition, training and operational practices. We are constantly
improving our operations and implementing new practices thanks to customer interaction.
Quality of Service Audit
North American Van Lines' goal is to achieve continuous improvement that results
in an "excellent" rating for customers with our quality of service. We are constantly
raising the bar for what we deem to be an "excellent" rating. In 1995, the goal
was set at 4.25 on a 5.0 schedule; by 1998 the bar was raised to 4.35 and again
in 2001 to 4.40.
Your Corporate Relocation Company Focused on Quality
North American Van Lines is committed to providing our customers with the best corporate
relocation services, outstanding customer service and qualified professionals throughout
the moving process. We are also focused on providing an overall quality moving experience.
Our Quality of Service Audit measures our success in providing an outstanding corporate
relocation each and every time. When it's time for your business's relocation or
an employee transfer, North American Van Lines is the go-to source for superior
service, no matter where you or your employees are moving.