By explaining the various corporate relocation services offered, your employees
will be knowledgeable about how their relocation will be managed. The move counselor
will be around to answer any questions or provide feedback throughout the relocation
process. Your employees will never feel lost or unaware of the process throughout
Move Management from a Corporate Relocation Company
North American Van Lines understands how important it is to keep your employees
informed throughout the relocation process. An expert moving counselor will be assigned
to each corporate relocation to supply your employees with a single, dedicated point
of contact. You can feel confident that North American Van Lines' move management
process will guarantee a successful move every time.
Here is our six step plan for success:
Every phase of a corporate relocation will be supervised and monitored by one of
our qualified moving counselors. The moving counselor will make sure that North
American Van Lines' services and procedures, from pre-moving planning through final
invoicing, strictly comply with your company's relocation policies.
Throughout the pre-move consultation, the moving counselor will conduct a thorough
needs analysis to identify specific relocation requirements, expectations and concerns
of the relocating family.
Our moving counselor will prepare a survey of corporate relocation services and
determine the estimated costs based on a room-by-room analysis of household goods
to be shipped, making note of any special packing or transportation requirements.
After approving the estimate, the counselors will then assign a move coordinator
for the move who will update your employees on all of its phases, from when the
packers will arrive to exactly when the final delivery shall be made.
Each transferee will be contacted a week prior to and on the actual days of packing,
loading and delivery. Should any of these events be more than one week apart from
one another, regular contact will persist throughout.
If your employees ever have questions about the move, they can simply contact their
move coordinator. The coordinator will be quick to respond, providing any important
information for your employees.
CRC - The Customer Resource Center
The Customer Resource Center (CRC) is the quality assurance nerve center. The CRC
functions as a critical support group for the North American Van Lines system and
its corporate customers. As a "fail safe" component of our quality service delivery
process, the CRC reinforces the agents' resources with the flexibility and muscle
of North American Van Lines' worldwide transportation network. The CRC also works
to create daily service reports, which are generated and shared with the agency
move managers and our national operations center. These reports are reviewed daily
to identify any potential problems that may require preemptive action.