North American Van Lines Customer Reviews
We’re excited to share our customer reviews with you. Our goal is to provide quality services to help you relocate safely, efficiently, and comfortably. In order to do that, we rely heavily on our customers to give us valuable insight into their moving experience.
We value your opinion and trust you'll find our feedback helpful when choosing whether to hire North American Van Lines.
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I had a great crew and they were very professional. Also the crew was on time and got everything done in a timely manner.
Kelly & Dane P of Lake Zurich, IL
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The overall coordination of the move and the contact was what influenced my rating. the packing was about 50% between us and the driver and his crew.
Jeff & Ruth B of Little Elm, TX
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The cost of delivery was reasonable; because I got quotes from 3 companies, this one was in my budget level and once I saw the professionalism and the way it was handled, everything was good. They were courteous, and helpful and they handled our stuff carefully.
Srininvaan V of Cumming, GA
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Everything was done beautifully. Also everything was done in a timely manner, they were done on time and they also did it very neatly. I was very happy.
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The communication. The spread took a little longer, I got here before my household items actually did.
Travis H of Oskaloosa, IA
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Everything on this del was in perfect condition, I liked the way packed my things, most were antiques and they were careful with them.
Kathy S of Costa Mesa, CA
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The professionalism of everyone in the process influenced my rating. Everyone did what they said they would and the price was good. My special request was that the crew take care of my European hunting trophy mount.
Chris Z of Las Cruces, NM
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I thought that the driver was a very good people person and made me feel comfortable about what's going on. He seemed like a real nice person.
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Rankin was nice and knowledgeable. The coordinator and the driver was nice, courteous, patient and polite. The next move is with this company. I had a very good experience and the company is very trustworthy.
Charleen Q of Surprise, AZ
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I had a hard time understanding the del day. They were suppose to del on June 3rd but they understood the 23rd but to my luck I was able to correct that.
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He was very nice and they were on time. They took care of my belongings and the pricing was reasonable.
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We were extremely satisfied. The crew had great communication with myself and my family. It was a world class operation.
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The courtesy and promptness of handling our items and being gracious to us doing the moving process. North American was willing to help us anyway they could.
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The team was on time, did what they were supposed to do and constantly stayed in communication with me.
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From the sales person coming to quote up to the end, everything was like clockwork. It was perfection.
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The overall experience was great. I have never had people pack my things and it was nice. They were courteous and the driver was nice. It was a great experience.
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I was very impressed by the driver and crew for the moving, loading, and pick up being all on time. I was most impressed with the driver.
Ayman A of Saint Paul, MN
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The overall move and treatment of the drivers and movers. The drivers were extremely nice and did a good job.
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I think everything that I expected was delivered on, I needed everything quickly and was delivered faster than expected and I was very happy.
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The driver Apollo and Cardell was really nice and helpful and the driver called to see if he could move my plants.
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Both the loaders and unloaders were careful with my items. They were also courteous and did everything that I asked them to do.
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The reliability of the person that coordinated it. They were very helpful. The driver and crew who loaded and delivered my items were polite and helpful.
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I went online to view the ratings of former customers which were positive and that prompted me to use North American. Also, the overall move was good, I worked with 2 brothers and they did excellent.
Geoffrey S of Orlando, FL
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The overall communication and professionalism and courtesy that everyone showed me. The entire staff did a fantastic job. They kept me informed and coordinated the move very well.
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They got everything to the new location and they put things in the location I asked them to put them.
Betsy S of Louisville, KY
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I would recommend this company but I would also recommend to look around for something cheaper because it was expensive.
Dr Daniel H of Las Vegas, NV
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Everyone was nice and it was super easy. They had to go through narrow halls to get the furniture in, but they did a good job.
Katherine L of Boston, MA
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Everyone that we have dealt with maintain complete communication throughout and the driver/crew did a great job loading and unloading.
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They were very professional, they take care of your stuff and your house. They go out of the way to make sure everything is taken care of.
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The salesman was really helpful. The driver was extremely courteous. The move was worry free. I called my neighbor about my experience. The crew in LA was extremely nice. The rep Jerry always answered all my questions and was extremely courteous to me.
Patti D of Simi Valley, CA
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Everyone contacted me and communicated well. The movers did a good job. Everyone did everything they could. I asked for the move to be quick b/c my grandmother passed away & they did what I asked.
Matt C of San Antonio, TX
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I would've preferred move involvement in exactly what was packed and where. I would've liked to pack my own things rather than North American Van Lines.
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I was happy with all aspects of the move. Everyone was on time, and did their job at the best of their ability. I was very satisfied. I was very happy with the entire move.
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The overall professional of the move. The storage of items they pick it up. They also took care of the moving of my piano.
Steven O of Earth City, MO
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The overall experience. They did everything they said they would do. They were on time. It was the overall move.
Jesse A of Saint Petersburg, FL
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Everything went as scheduled. Everyone was professional and I was very impressed with the entire process.
Lynn / Shawn H of Phoenix, AZ
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The overall customer service from the rep. The driver and crew. The courtesy and professionalism. I would like to used them again. It was the overall move.
Charles S of Blountville, TN
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The driver & representative was professional & responsible. Great care was shown to me & my property. They were timely & very clean.
Veverlyn S of Southfield, MI
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The process was very easy. Everyone was very nice and responding quickly to questions. The driver was very nice and did an excellent job. He was very helpful.
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The guys, their professionalism, courtesy and they delivered on their word. They were consistent. They were awesome. They were professional and they worked very hard. This was 1 of the best moves I've ever had. Colton, Noah and Oscar was great.
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The overall experience. We've used North American before. They were professional. They worked with us even when we were undecided about what items we would take with us.
Linda M of Huntsville, AL
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Overall process was very good. All of my items were deliver in 3 days. My items were picked up on Friday, and they were delivered on Tuesday. The driver and his crew was professional and quick.
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The professionalism of the driver and the contact with the sales person. The overall professionalism of the company was a 10 for sure.
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NorthAmerican Van Lines kept me informed and tried to help me due to my move occurring during the snowstorm. The driver called me an hour before they arrived at my home. The delivery was pushed back due to the snow storm. My items were already packed by me because they were in a storage unit.
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Our agent, Leon Robinson was great. Jeannie was helpful during the coordination and the driver hireda wonderful crew.
Julie H of Estes Park, CO
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I used them before. I picked North American b/c of the rep, I liked him. His name is Bill, he was great, he works for Apollo movers. Then, Kathy Lawler in Belmont, she was very good.
Scott & Monica S of Hawthorne, NJ
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The overall efficiency. The time they said they would come. We are very pleased. I was pleased with everything.
Shirley W of Lampasas, TX
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The movers & packers were timely & took care with putting everything into the boxes. The movers and packers took their time but they were efficient.
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The professionalism that they showed influenced my rating. The person who came out, the crew, and the driver explained the process entirely.
Jack D of Discovery Bay, CA
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Overall process from beginning to end, easy to contact when I had question Paz was good also. He was a great guy, fantastic, nice to talk to and hard worker. The guy was amazing, I believe his name was John.
Michael N of San Antonio, TX
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The reliability of the set up from start to finish. We've used them before & they did a good job. I had to chase the delivery date a little
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The people that I worked with were extremely professional and very friendly and they took care of my belongings. They were good about asking me questions. I appreciate that.
Dominique E of Reisterstown, MD
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It was an excellent experience. The driver and crew was the best. They took very good care of our things and they were really great.
Darrick E of Port Huron, MI
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Every aspect of the move was easy to get done. They did it on time and everything was done wonderfully. I will definitely use them again. The men were wonderful and careful in handling my items.
Patti W of Waynesville, NC
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They did a really good job. They were polite and they did it quickly and they delivered our goods in a timely manner.
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My only concern is when they were delivering they were just going really quick and it was hard to keep up. They were great.
Jeff O of Kansas City, MO
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The care that they took and the manner in which they dealt with us. They were friendly and responsive to all of our questions.
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The experience was great, the movers were outstanding. The driver was in contact with us all the time. Everything from the beginning to the end was great, and the team was spot on with inventory.
Kristen S of Syracuse, UT
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The care and the skill that Susan and Scott showed. They came early. They talked to me about delivering early and came when they promised. Everybody was very courteous, polite and helpful. They took extreme attention to see that everything was done.
Judy M of Sharpsville, IN
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The driver Bob was courteous, very skilled and respectful. He answered all of our questions. the packers did a great job with the packing and was very careful.
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The professionalism of everyone that I had contact with from the agent, to the driver and his crew. They were all prompt, they keep in contact with you the beginning to the end of the move.
Cynthia J of Manchester, CT
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Everything & everybody was professional. The items were picked up when the crew said they would, and also delivered when they said they would as well.
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Everybody was helpful,& I felt well taken care of. The driver was very experienced; knew what he was doing & he was respectful. The coordinator was very nice. They always worked with me & the movers.
Rose L of Saint Charles, IL
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They were quick and kept me updated. I got a call every step of the way. They put things in the rooms I wanted.
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NAVL from the beginning of the move to the end of the move was very professional. NAVL treated me nice.
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The movers were very efficient and were able to move ahead of schedule which worked out very well for us.
Joseph P of Birmingham, AL
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Everybody I was involved with was great. The coordinator and the movers communicated well and it was an overall good experience. The customer service was outstanding.
Bob G of Pleasant Valley, NY
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The movers were very caring and helpful. If I needed some answers Carmen got them for me. Overall the people were good and worked hard.
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The drivers and the packers were really good. I was kind of confused about when my household goods would be picked up and delivered.
Donna H of Queensbury, NY
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I have already told some people. It is fantastic Iam only here temporary. It will be moving again I will be using North American. The guys were nice and terrific and great. The number one guy was Mike he was the best.
Kathleen K of Prescott, AZ
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The packing was handled well and everyone made sure that everything went ok. It went smoother. We had some antiques that was unloaded and loaded in a safe manner.
James (Jay) G of Murfreesboro, TN
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Everything was done as they said it would be. The schedules was good and reasonable and everything after packing was just fine.
Richard K of Santa Ana, CA
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North American did good I was satis with everything. I would recommend them to my friends and family.
Dante M of Chula Vista, CA
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It was everything, from packing to unpacking, communicating with me, pricing. The driver's name was Sam, he was very good at what he does and he was very nice. They worked very hard. They were very nice and very considerate. I was very satisfied with everything.
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The driver did an excellent job. He was flexible and had good communication skills. The driver was the all-star. Everyone was great, but the driver did a great job. Overall I received good service. When they delivered my items, the driver and one other person was there. It took 2 days for them to unload the truck. We had 6 people working.
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The driver and his crew most influenced my rating. They were very considerate, very polite, and satisfactory in taking care of me throughout the whole move.
Chad And Deana M of Montgomery, TX
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Everyone was very helpful. The guy who came to do the walk-through, John, was great. Chris was in charge of the packing and he was great as well. Everyone was awesome and I was very pleased.
Chris And Cheri G of Monticello, KY
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The way they delivered and loaded my items. They were really professional in loading and packing the items.
Rajendra S of Kingwood, TX
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They were on time. They were nice, and they were very quick at doing things. They were also pleasant.
Joseph T of Queensbury, NY
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Everything went well. They were on time and my things were handled right. The movers were very helpful.
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I had a couple of women & a men who did my move, they were very helpful, clean, b/c the business was a family business passed to them. They were very nice, kind, & everything went wonderful. My cousin called me to let me know everything was in perfect condition.. The coordinator convinced me to use you b/c she was extra nice, helpful, gave meal thee info I needed. I am extremely pleased.
Norma Rae Z of Temple, PA
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The overall care, the way ou wrapped and unwrappedour furniture. You were fabulous, and awesome. They were incredible, wonderful.
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North American provided great customer service and communication. I was very happy with the quickness of the move and I would suggest their services to anybody.
Jenna S of Woodland Hills, CA
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They did a good job. It was well organized. It was del on the day that I wanted. The movers did a great job.
Shirley D of Indianapolis, IN
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The driver was professional. This was the best driver that I have ever had for a move. The estimate was incorrect. The driver was excellent.
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The crew was amazing, excellent communication, they took extra special care of all my possessions. They were amazing.
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Everything was good. The delivery was on time, quick, and efficient. The crews were good and careful.
Jiqiang L of New Haven, CT
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Overall, the workers were very courteous, caring for my furniture, and helpful. Also, I was impressed with the price point.
Virginia S of Des Moines, IA
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The communication from the workers. The driver and crew was terrific. I was satisfied with the whole process.
Lori P of Collinsville, IL
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The extreme professionalism of everyone involved. One crew member quit and North American was able to replace him and they handled it well.
Craig S of Minneapolis, MN
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North American is the best ever because I have moved at least twenty five time in my life and they were the best.
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I have used them twice b/f & I would use them again. The local agency here is great. They always follow up & check that things went ok.
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The fact that North American was a very professional company to deal with and I really had a good experience.
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The service was effortless and I appreciate the way they helped me out and everything arrived fine. There was no rep that visited my home because everything was last minute so I only spoke with someone over the phone but the service was quick and last minute but it was great.
Jennifer S of Brainerd, MN
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I am extremely pleased with the move. The driver and his partner was the most professional people I have experienced in my moving experience.
Petermax M of Broomfield, CO
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Overall communication by Melissa was excellent. Atone point I was contacted by 2 coordinators. Both were great, but in became a little redundant.
Richard M of Lancaster, PA
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I have used them 3 or 4 times previously. I am missing one vase but I think it is in my storage. It's 3 or 4 foot tall vase that holds tall flowers.
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The professionalism and the care in which they handled our items. They worked non stop and they kept in contact with us. I would recommend them.
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They packed things really quick. The driver and crew helped us out alot, they were respectful, and took care of things wells.
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Everybody I dealt with was very nice. Especially the people in the office. They were just awesome. Everyone was super.
Sherrie H of Missoula, MT