According to the 17th Annual Trippel Survey of Relocation Managers Survey on Household Goods Shipments, northAmerican Van Lines scored highest in net customer satisfaction and that 96% of respondents will use northAmerican again.
northAmerican Leads Industry in Customer Satisfaction Per Trippel Relocation Managers Survey
North American Van Lines, Inc., one of the world’s largest moving companies, is honored to be ranked highest in net customer satisfaction among all leading national full-service moving companies per the 2019 Relocation Managers’ Survey on Household Goods Shipments©. The annual survey measures corporate relocation managers’ satisfaction with moving service industry suppliers and tracks information on household goods policy and domestic US relocation program management.
Among national full-service movers providing corporate relocations, northAmerican placed first in both categories that measure customer satisfaction:
1st place: highest average score/net satisfaction ranking by customers for a household goods supplier.
1st place: 96% of respondents said they would use northAmerican next year.
“northAmerican and its agents are honored to receive such positive client feedback,” says Andy Kroll, Vice President & General Manager, northAmerican Van Lines. “Providing top quality service is every northAmerican agent’s priority and it’s gratifying to receive this customer recognition.”
Trippel Survey & Research, LLC© provided this report.
About North American Van Lines, Inc.
North American Van Lines, Inc. (U.S. DOT No. 070851), established in 1933, is a wholly-owned subsidiary of SIRVA Inc., a leader in providing relocation solutions to a well-established and diverse customer base around the world. The moving company, headquartered in Fort Wayne, Indiana, with more than 500 agents worldwide, handles corporate, government, military and private relocations, and operates in the U.S., Canada and over 100 countries. Learn more at www.northamerican.com.
About Trippel Survey and Research, LLC
Alan Trippel entered the relocation industry in 1976 when he joined the country’s largest relocation service company, Homequity/Homerica (now Cartus). His 16-year tenure with this company included line and staff management positions in human resources, client relations, customer services, real estate services, marketing, strategic planning and new product development. While at Homequity, Alan developed two industry firsts: A Premarketing Program and a Spouse Assistance Program. His customer service representative teams consistently received high quality service evaluations from transferring employees serving the needs of IBM and General Electric. In the early 1990’s Alan was general manager for Western Relocation, a small relocation service company, leading his team of relocation professionals in the eastern region facility. Alan started Trippel Survey & Research, LLC in 1994 providing independent, unbiased survey, research and consulting services to relocation professionals.