E.E. Ward Moving & Storage, the oldest continuously running black-owned business in the United States and agent for North American Van Lines, has won the highly-coveted 2017 Moving & Storage Agent of the Year Service Excellence Award from the American Moving & Storage Association (AMSA). E.E. Ward, located in Columbus, Ohio, was selected for the award by a panel of experts from approximately 2,000 eligible companies across the country.
The Agent of the Year Award reflects AMSA’s and the industry’s commitment to excellent customer service, and is presented to agents nominated by their affiliated van line based on customer surveys and van line experience. Nominations are judged primarily on customer service assessments and other industry awards and recognitions. Consideration is also given to factors such as leadership, innovation, community involvement, and activities that enhance the industry’s image.
“To be recognized by AMSA as the Agent of the Year is both an incredible honor and very humbling. Each and every one of our team members work hard every day to provide excellent service for our customers,” said Brian Brooks, E.E. Ward co-owner.
E.E. Ward started with just two horses and a wagon in 1881. The company has grown since then into a thriving multi-million dollar moving business. Beginning as a stop on the Underground Railroad, this company’s historical past is part of the company culture today that inspires its promising future.
“Service with excellence is a company value that we strive to uphold. This award validates that and will keep our team motivated knowing that their hard work is appreciated by our customers and recognized in the industry,” said Dominique Brooks, E.E. Ward co-owner.
E.E. Ward has received many awards for its high level of service, including the OMSDC MBE Supplier of the Year Award, BBB of Central Ohio's Torch Award, Corporate Caring Human Services Award, and Diversity in Business Outstanding Diverse Organization Award.
“Congratulations to E.E. Ward Moving & Storage for earning this high honor in recognition of their long history of innovation, excellent customer service and support for the local community,” said Scott Michael, AMSA president and CEO. “E.E. Ward has shown their strong commitment to maintaining high levels of service and a commitment to charitable causes in the communities they serve. All of us at AMSA salute them for their success and achievements.”
More information about the AMSA Awards at ProMover.org/Awards.
The American Moving & Storage Association, home of the ProMover certification program, is the national trade association representing the nation’s moving and storage companies, which provide household goods moving services, specialized transportation for sensitive freight such as computers and trade show exhibits, and warehouse storage services. The association has approximately 3,500 members, including domestic and international companies and industry suppliers, and supports programs and activities that promote consumer protection, professional development, safety, and operational efficiency. Find out more at Moving.org.