The Movers Broke My Stuff, Now What?

The unlikely has happened, and it’s the definition of a worst-case scenario—you’ve arrived in your new place only to find that some of your possessions have been damaged during the move. While this should almost never happen, there’s a chance that even professional movers can encounter accidents, injuries, or just plain bad luck. So you’ve processed the fact that your favorite lamp, vase, etc. has been damaged, but where do you go from here?

Filing your Claim

The majority of moving services and packages will include some form of protection or insurance in the event that an incident such as this happens—North American moving services feature comprehensive coverage that protect your valuable possessions.

In the unfortunate (and unlikely) event that you do incur damage of goods during your move, we feature a straightforward and quick way to file a claim for your damaged goods. You can find our online claims form here, and a printable claims form to be sent by fax or mail by going here.

Precautions and Considerations

Your course of action following the discovery of damaged goods should emphasize timeliness—in order to be successful, claims generally will need to be filed within 30 days of your date of delivery. Additionally, you’ll want to make a note of the types of damage that have been specifically incurred. Were your items dented? Scratched? Completely broken, or even straight-up missing?

Whatever the situation, you should make a specific note of it and be as descriptive as possible when filing your claim. Worth noting is that you should NEVER dispose of any damaged items until your claim has been completed! In certain cases, a damaged item may need to be inspected when carrying out your claim. 

Additional Protection vs. Standard

Based on the value of certain items, you should look into various options for protection and valuation. While standard protection will prove to be ideal in the majority of cases, there are a multitude of situations or items that may merit special consideration or protection.

Properly valuing your inventory in order to pinpoint a coverage plan will almost always be your best bet. In all cases (along with any and all moves), you’ll want to ensure you have at least some form of coverage before confirming the details of your move.

Moving without any form of coverage is very simply the only way that you can suffer from damaged goods. Go into your move prepared, and it won’t be a factor of stress at all.