North American Van Lines Customer Reviews

The driver was great. The drivers were here when they said they would be, and they also unloaded when they said they would.

EVERYBODY WAS NICE AND MORE COURTEOUS, REALLY GOOD GUYS SHOWED A LOT OF CARE. I DID HAVE ONE DAMAGED PIECE.

Everyone was very friendly and the price I was quoted was correct and I have done 6 moves before with other companies and this company did the best job.

I was very happy with the way they handled the move. I was pleased with the lady by the name of vicky. She was very friendly and helpful when I first called about the move.

I think it was their professionalism and easy to work with. No matter what I'd wanted, they had taken care of it. A wonderful experience.

The staff, movers, and everybody else was courteous and did a good job. We had a steep drive way and the mover worked with it.

I was extremely well pleased with the way my things were handled and I was happy from start to finish.

It was easy. Jesse was very accommodating. Jose, the driver, was nice & kind. They took care of each item I had. I needed to change some dates for this. They were very accommodating about that. The driver & the crew member was wonderful. They did a good job w/the item that I was worried about. Jesse was phenomenal.

I thought they did a really nice job. Communicated well. The driver said he would be here between 8&9, he arrived at 8.

The crew and the ppl in the office that helped us get set up. We used them 12 years ago to move locally and they were good then.

I really liked Ramone, he was part of the pick up and drop off crew. He was just really helpful and remembered stuff.

The communication was really good, the crews that arrive for loading and delivery went out of their way to take care of our needs.

The driver's and the crew's care and efficiency. There was outstanding communication between the driver and me.

I like dealing with them. They took care of me and my daughter needs. I have used them before and Im just happy with how the overall move went.

Beltman Group, Cleveland OH, the level of communication, professionalism, execution of all the parties I dealt w/. Rep was very professional, underestimated the size of the load, he said 1/2 truck, it ended up being a full truck. Leah Was excellent, Wally was terrific as was his crew, Leah was a great asset.

We moved to Nashville, we were in a rush and North American coordinated a whole team and within a twelve hours they had us packed and moved, we were very pleased. North American facilitated everything I needed.

Everything went smoothly. It was within reason price lines and the process went smooth for the most part.

They were on time and very helpful, friendly and efficient. I feel like they were there to just please and serve.

The boxes were moved with care, moved extremely fast and the communication was really good. Four guys were supposed to pack the kitchen but they left and I had to pack the whole kitchen. The driver was really good.

Everything was great. They showed up when they said they would and they were even early. The estimate was low and manageable.

Everything with the overall move was as promised. Everyone went above and beyond with the move. I was pleased.

Professionalism from beginning to end.Rep was up front & professional, he returned all calls. The driver came on time & did everything we asked. I was happy with the overall move.

I like the way the move went. I feel the way things were coordinated and everything else were done great.

The crew that loaded and unloaded took extra care of our antiques. The ppl who helped the del tm put together our furniture the wrong way and even had to make extra holes to make it fit together.

The driver and the crew that loaded were uniformiley, upbeat, respectful, diligent and cooperative. We had a very fortunate move. The driver was superb.

The driver and how well he packed what I had, how he wrapped it and got it loaded into the truck. He was also nice while doing it all.

My driver most influenced my rating. This was my 8th or 9th cross country move. My driver went above and beyond any of the other companies.

The people themselves most influenced my rating. The people knew what they were doing and was skilled with their job responsibilities. We got the furniture in yesterday, and they all did a fantastic job. I told the people in the Memphis office we had a critical need to have our furniture delivered on a specific date, and it was.

The communication throughout the process. The driver was very good with customer service and the crew was also very accommodating. I was very impressed.

I had a couple of women & a men who did my move, they were very helpful, clean, b/c the business was a family business passed to them. They were very nice, kind, & everything went wonderful. My cousin called me to let me know everything was in perfect condition.. The coordinator convinced me to use you b/c she was extra nice, helpful, gave meal thee info I needed. I am extremely pleased.

We had a quite a few quotes from different companies and the value from North American by far exceed what other companies would do.

The people in the local office were very helpful in staying in contact with us, and the driver was very professional, and on time.

The way they handled the products. They were really careful w/ everything, which was impressive to me.

The whole process was seamless. Everybody was in contact with me to make sure I was available and worked with my schedule. Ppl were very accommodating.

A few things, the amount of time it took to load and unload. We were impressed with the timing, they were punctual, and communicated above and beyond. We had to push the delivery back 1 day but that was our request because the way the house was closing but, they were accommodating us.

I think the person whom gave me the estimate at the beginning and three people who unloaded were good.

The overall experience most influenced my rating. The driver and crew came to deliver my goods a little earlier than the time window they gave me.

The willingness to talk and answer questions. They came back to visit to make sure things were going well.

I would say that the quality of the driver and the three movers were good. The crew was very quick. The crew did a very good job overall given a difficult situation. I had limitation on the delivery day.

They were very professional, fast, and got everything done in a professional manner. They were also quick, organized, and they followed up with me.

Everything was done beautifully. Also everything was done in a timely manner, they were done on time and they also did it very neatly. I was very happy.

Jesse and Stan and the care that they took w/ our belongings. They are a great team and they worked together. Shannon at Memphis office was great as well.

The communication was there, and the movers went of their way to assure me they would take care of my things.

Overall satisfaction with the driver and his crew they were nice and accommodating and I felt like they knew what they were doing.

I liked the service. The driver & crew were personable, nice, good workers & they worked until they got the job done without taking breaks or anything like that.

The pure courtesy by the driver and his crew. Also the packers were very nice and friendly. It was an enjoyable experience.

I think the professionalism and the communication from the coordinator and the driver and his crew. Everything was explained well. It went exactly the way they described it. Everybody was very professional.

The driver of the crew, Anthony Johnson, did a spectacular job. I think the way he supervised his crew and the way he loaded his truck and his responsiveness to what we asked were fabulous. Everything I asked was done absolutely cheerfully.

The communication through the whole process was excellent. The care of the belongings, the respect & friendliness.

They got here on time, everything was fine. They went out of their way to help get things on the truck.

The overall process from start to finish. They worked around my work schedule. The thing I liked most was that they worked around my schedule.

The ability to have them protect my belongings. The packing and speed was fast. The communication during the move and afterwards was extremely helpful.

Everybody that was involved in my move cared about my items, they were very professional and good at what they do.

The team was efficient and courteous. We had boxes that had to be crated but we waited for the 3rd party to do that,

We were very pleased with everything. From the person we first met to the person who came to see about the move and to the move. We were very pleased.

They did a really good job. They were polite and they did it quickly and they delivered our goods in a timely manner.

I think it was the first contact w/ the rep that came to my home. It was a little delay on the time of pick up. They kept me informed of everything. Things went as promised. The gentleman went over and beyond. He washed the wheels and wore foot covers. He was very good w/ my home. Give him a raise.

The overall process went smoothly. We have had a lot of moves and they were professional. We were just pleased.

Gary answered all my questions and answered the phone I was happy with the movers and packers, they did what they were supposed to do.

The driver and crew was very nice and was assured by the whole crew and she appreciated the communication was good.

Everything was timely, nice and neat. The driver and his crew, they were fantastic and really great service.

Overall, I was impressed with the service from the driver and his crew. Also, I was impressed with the person who coordinated the move because of the constant communication and her follow-up.

We really liked the guy who approached us, and handled everything. The driver was very good and professional.

They were on time, efficient, considerate, careful and they did everything they should have done in the way that they should have done it. They were wonderful. This crew did an outstanding job. Everyone involved did an outstanding job. It was absolutely and incredibly perfect. They were very professional and careful.

Mostly everything went smoothly. I was given the impression that the delivery would arrive sooner than it did by a few days.

Everything was great but there was a communication breakdown. There was an issue with communication. The movers were wonderful.

I think they packed everything nice and they took great care when loading my household goods. They took care when they unloaded and they arrived on time.

It was the whole thing from the packing crew trhough the whole thing. They were great. The house goods were moved into stoarage. Some things were more expensive and we asked them to crate those.

The overall service. Betty, Shawn treated our furniture like it was there own, Sherry was always answering questions for me.

The care w/ which local agent took packing all of my goods, loading & than delivering my goods. I've done a lot of moves over the yrs, this was the best most professional move I've every experienced. I'll be writing a review on Angie's List.

The entire process was excellent. There was no stress. It was a perfect move. The entire process was beyond excellent. The driver, Jake and crew from Milwaukee did an excellent job. I paid extra for the packing of some very valuable pictures. They came through fine.

The courtesy and promptness of handling our items and being gracious to us doing the moving process. North American was willing to help us anyway they could.

Everything came when it was supposed to. Everything was well packed. The service kept me informed on what was happening.

I used them once before many years ago and I was satisfied then. Very efficient and did it very quickly.

North American was organized for everything. I was expecting to be contacted earlier. The driver and crew arrived early.

The care and professionalism that's they showed, they were pleasant, efficient, and handled my items with care.

The professionalism. The del was thorough, patient, and careful. He was the right person you would want to take care of your stuff.

The overall move and treatment of the drivers and movers. The drivers were extremely nice and did a good job.

The process was good. There was good communication. I liked the packet I received. People were easily reached. The movers were professional.

I think everything that I expected was delivered on, I needed everything quickly and was delivered faster than expected and I was very happy.

The professional manner the driver and crew displayed to me while loading my belongings. The representative who made the reservation also played a part in the score.

The guys who picked up my stuff were very nice. I really enjoyed Mike who initially came out and spoke with me. He was also one of the drivers. Everyone was nice from the office staff to the drivers

I was given excellent service & the team was very proactive on where things would be packed and placed.

Everything was outstanding. The best move of fourteen moves in all, since my Navy days. ONE PIECE OF FURNITURE WAS DISCOLORED AND THE STRAPS MUST HAVE RUBBED TOGETHER AND THE DISCOLORATION ON THE SECRETARY DESK. THE ROSEWOOD WOOD WAS DISCOLORED.

The overall experience was good, the driver and his crew was amazing! I felt like I knew what was going on every step of the way.

The care they took with my things in the packing and in the delivering. They were very careful and aware. Curtis did a great job of packing my belongings that were valuable.

The people were excellent and kept me informed on everything and the names were Alex, Alex junior and Wayne.

Overall, the quality of the service was great, the crew were very professional and I would use them again.

The professionalism of everyone that I had contact with from the agent, to the driver and his crew. They were all prompt, they keep in contact with you the beginning to the end of the move.

They were efficient, fast, knowledgeable. Mark set up the process. The delivery guys were cordial, knowledgeable, and helpful. They took care of everything. I would call again if I ever move.