1/15/2004
SIRVA Names New Quality Vice President
CHICAGO, January 15, 2004 – SIRVA, Inc. (NYSE: SIR), a global relocation services company, has named Kristie Kederis vice president of Quality. She was formerly vice president, Customer and Market Development, SIRVA, since joining the company one year ago.
“We are thrilled to welcome Kristie to this new role at SIRVA,” said Bob Rosing, president of Relocation Solutions for SIRVA. “Her extensive background in the areas of quality and customer growth uniquely qualifies her to lead SIRVA’s new quality initiative.”
Kederis will be responsible for creating and managing a centralized quality organization that supports all major business units with dedicated and certified “Master Black Belts” and “Black Belts” of the Six Sigma program. Six Sigma is a breakthrough management tool that uses data-driven models to reduce variation, eliminate defects and waste in all business processes and improve overall quality as defined by customer expectations.
Kederis has been certified in Six Sigma since 1998 and has been a Six Sigma Black Belt for four years. Black Belts are practitioners who use extremely rigorous data-gathering and statistical analysis to help companies reduce costs, cycle times, late deliveries and customer complaints to limit defects and improve overall productivity and efficiency.
Some of the new quality initiatives Kederis will lead include improving customer satisfaction and retention; optimizing new customer implementation processes, allowing for growth; reducing variability in service delivery between SIRVA operations locations; and improving cash management and cash flow processes and predictability for SIRVA Relocation. In addition, she will lead all quality efforts in Moving Services, including enforcing quality standards and reducing variation and defects in back office processes.
Before taking on this new role, Kederis worked closely with the SIRVA sales team on lead generation, pipeline development, selling strategies and Quick Market Intelligence. Before joining SIRVA, she spent seven years at GE and GE Capital in various finance, consulting, sales and marketing roles.
About SIRVA, Inc.
SIRVA, Inc., majority owned by Clayton, Dubilier & Rice-managed funds, is a leader in providing relocation services to corporations, consumers and governments around the world. Operating in 43 countries with approximately 7,000 employees, SIRVA brands include SIRVA Relocation, Allied, northAmerican, Global, Pickfords (in the U.K.), Allied Pickfords (in Europe, Australia, New Zealand and Asia), Scanvan (in Sweden, Norway and Denmark), and Maison Huet (in France). More information about SIRVA can be found on the Company’s Web site at www.sirva.com.
Media Contacts
Jim Trainor
Vice President
Corporate Communications
630.468.4828 (work)
630.334.7865 (cell)
Judy Wohlt
Manager
Corporate Communications
630.468.4886 (work)
630.802.1299 (cell)
