NAVL Advantage
Insuring the future of your business depends on selecting a van line with integrity,
technical support and the ability to provide the services to meet the needs of your
customers throughout the year. North American Van Lines is a proven leader.
Investment in Technology
North American has invested in research and development that has established us
as a recognized leader of innovation in the moving and storage industry. Below are
a few of the many innovative technology solutions North American has to offer:
- Inside Performance Management (iPM)
- Web based agent performance tracking tool
- Provides tools to monitor and improve agent performance
- Web based applications
- Claims Management System
- Agent Notification System
- Agent Statements
Commitment to Quality
North American prides itself in the quality it provides its customers. The northAmerican
agents and drivers are rewarded for their quality on a regular basis.
- Commitment to performance evaluation through:
- Regular customer surveys
- Quality audits
- Claims tracking (frequency and severity)
- Claims Management
- Claims prevention emphasized
- Online Claims submission
- Agent and drivers authorized to settle claims up to certain amount
- Single source contact for corporate claim settlement
Sales & Pricing Support
In the highly competitive moving industry, it is important to have a van line that
can provide the sales and pricing support that positions your agency competitively
in your marketplace while still ensuring your inter-state moves are profitable.
North American offers a robust product offering such as guaranteed price, guaranteed
not to exceed and small moves pricing. Also available for northAmerican agents are
sales training courses (online and in a classroom), conferences and roundtables.
Marketing Strength
North American has an experienced marketing department that provides creative programs
that bring business to our northAmerican agents. Below are just a few of the many
marketing programs:
- Lead Management Program
- Centralized call center filters leads to agents
- Affinity programs
- Partnerships with other organizations to bring more business to our agents
- Yellow Page Co-op Advertising Program
- Agent Internet Search Engine Marketing Program
- Agent Direct Mail Program (Lowe's partnership)
- National Print Advertising Campaign (Corporate)
Agent Involvement
North American places great importance on our agents. This is why North American
works with agent committees that have decision making influence on the different
areas of the relationship with the company such as hauling, quality and sales matters.
North American values its agents' opinions and input.
