International Claims

northAmerican International takes great care to ensure that your possessions reach their destination safely. Unfortunately, there are occasions when damages do occur despite our best efforts. We regret if you found the handling of your shipment to be less than satisfactory.

In order to expedite the processing of your claim, we have provided an on-line claim form. You will find the links to this form below. Please read the instructions carefully before proceeding on to the form.

Instructions

Please try to complete the claim form with as much detail as you can. In certain circumstances we may appoint a Loss Adjuster to review your claim. Listed below are some guidelines to help you complete this form:

Telephone Numbers: Please provide your phone number so we can contact you if we need additional information about your claim.

Disposal of Damaged Items: Do not dispose of any damaged items because we may need to inspect them.

Filing Limit: All Claims must be received within 30 days from the date of delivery of your shipment.

Inventory #: Please include your Inventory Number, which you will find on the Packing Inventory.

Cause of Loss: Please indicate the cause of loss from the list shown below:

Denting/Chipping
Scratched
Water/Moisture Damage
Fire
Missing
Breakage
Stained/Marked
Destroyed

Claim Forms

Please choose one of the following options to submit your claim:

On-line Claim Form - Click here to fill out and submit your claim on-line.

Printable Claim Form - Click here to view a printable version of our claim form. Print the form, fill it out and then send it to us by fax or mail.

NOTE: Adobe Acrobat Reader is required to view the printable version of the Claims form. Click to download a free copy.

Use the following to submit the printable claim form:

northAmerican International
Claim Services Dept.

PO Box 988
Ft Wayne, IN 46801

If you have any question regarding our claim form, please contact us:

Phone: 260-429-3009
Toll Free: 1800-470-2851 Option #4 (8AM-5PM EST)
Fax: (260) 429-3461
claims@navl.com

Get Start with a Claims Form

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Move Information

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Move Date

Current Address

Address 1
Address 2
City
State/Province
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Contact Information

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What our customers are saying about their move!

By Claudia T of Framingham, MA

The price & service was excellent. Everyone we dealt w/ was extremely nice, careful & respectful of our items. Nothing was broken but I'm waiting for a misplaced item to be found. I have an item that seems to be misplaced. I would like to get it back. I t Read More

Customer Reviews

By Claudia T of Framingham, MA - Moved from Prescott, AZ

By Lewis J of Myrtle Bea, SC - Moved from Ilion, NY

I think it would be the driver and the crew. The pick up tm and the del tm were very accomodating. My mother in law is 75 yrs old and the tm put my mother in law at ease.

By Dan W of Temecula, CA - Moved from West Des Moines, IA

I like rep who came from home office. Two other estimates were higher. I liked the professionalism. The car shipped on a different system and they were good on coordinating when the car would arrive.

By James D of Clarkston, MI - Moved from Bowling Green, KY

I have been a life long trucker, and your drivers were great, they explained everything and they followed thru with everything on time. They were very polite and personal and nice to my 2 young sons.

By Jenny R of Jackson, MI - Moved from Troy, OH

The crew that we dealt with was very courteous, on time, friendly, careful, not to track anything in the house, and everything went very smoothly.

By Slack M of Beaverton, OR - Moved from Stevensvil, MT

The reps were very efficient and curteous. The mobers did a spectacular job with packing and delivering.

By Kostedt E of Santee, CA - Moved from Florissant, MO

The way Navl handled the furniture and packed it on the truck. Navl was very professional. Navl was good w/ moving my things out of one house into the next.

By Jack R of Portsmouth, NH - Moved from Portland, ME

The driver and crew was on time. I had no broken or damage items. The overall move was done in a professional manner.

By David S of Burlingame, CA - Moved from Washington, MO

They were very nice people, very attentive to our needs, careful with our goods, nothing got broken or lost.

By Robin E of Mesa, AZ - Moved from Irmo, SC

From the 1 call to the unloading of the last box. It was a pleasant experience. One piece of furniture was damaged, but overall everything was handled well.

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International Claims

Instructions

Claim Forms

Moving Services