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Claims Form

Thank you for allowing North American Van Lines to service your recent relocation.

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For your convenience, we have provided an on-line version of our Claim Form to expedite your claim process. Please complete the claim form that follows.

Receipt of your claim will be acknowledged and a Claim Adjustor will be assigned. Your Claim Adjuster will review the claim and contact you, if necessary, with any further instructions.

Since all damaged items are subject to inspection, please do not proceed with any repairs and do not dispose of any damaged items. A "comments" section has been provided at the end of the claim form should you need to provide further explanation for any items or issues referenced in your claim.

US Moving Services Statement of Claim

North American Claims Department
P.O. Box 988
Fort Wayne, IN 46801-0988
Phone: 1.800-348.3746 or Corporate Claims 1.800.926.1463.
E-mail: US Claims

Intra-Texas Claims

Use the "US Moving Services Statement of Claim" to file a claim online for an intra-Texas move or contact us through e-mail at: US Claims Claims for intra-Texas moves must be filed within 90 days of delivery.
Complaints concerning the Household Goods Carrier's claim handling should be directed to the TXDOT's Motor Carrier Division 1-800-299-1700.  TXDOT MCR9188.

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What our customers say

How understanding the agents were to my parents. The agents were great. Also the agents were good about my anxiety levels around the move and were very soothing. I had a lot of anxiety and the driver was very reassuring. Al Fulton was the phone rep and

Sherry M of Gray Court, SC

I think that the service of the rep was outstanding, quick and professional. The coordinator was there whenever I needed and very communicative. The drivers were on time.

Susan M of Pawlet, VT

The care and the way everything was handled. North American Van Lines stayed in touch with me and the people.

Bullard W of Charlotte, NC

I feel that the crew worked together as a wonderful team. The crew was pleasant, took care of my furniture, was fast and efficient and nothing was broken.

Schumaker A of Sugar Land, TX

The friendliness and the way my special request was handled influenced my rating. I was extremely satisfied with the overall move.

Branum M of Spirit Lk, IA

The driver was instrumental and made suggestions. The driver solved the problem and made everything excellent.

Cynthia C of San Francisco, CA

The person at moving.com was great. The driver was very good and the movers communicated with me. I was very impressed. I moved across country several times and this was the best move.

Barbara E of New Orleans, LA

The driver was exceptional and top notch. The driver and crew focused on my needs. The packers did an excellent job.

Kaye M of Marianna, FL

The original agent we spoke with was absolutely wonderful. Also the driver's willingness to do whatever we needed.

Mark & Regina L of Fort Madison, IA

It was the whole experience, they unloaded very good and they packed very good. I don't think we got a single item that was broken.

Allison T of North Hollywood, CA

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