Consumer Rights and Responsibilities

Consumer Rights and Responsibilities Understand your rights and responsibilities when moving with a professional mover.

Click on the links below to review the Federal Motor Carrier Safety Administration's (FMCSA) publications:

Free Moving Quote
Pickup Zip		Name
Delivery Zip		Phone
Move Date		Email
Address
Dwelling Type

Free International Moving Quote Canada \| Overseas

Helpful Information: Local Movers; Moving Help; Packing Tips; Moving Companies

Moving Supplies: Moving Kits; Moving Boxes; Moving Supplies; Moving Coverage

Customer Support: Contact Us; Shipment Tracking; Domestic Claims Form; International Claims Form

Contacting NAVL: Moving Services; Careers at NAVL; Become an Agent

North American Van Lines Affiliate Partners:: American Mover and Storage Association; ProMover; Better Business Bureau

North American Van Lines USA North American Van Lines Canada

North American Van Lines, Inc.

MC 107012U.S. DOT No.070851

You Are Here: Home > Moving Help > Packing Tips > Rights and Responsibilities

What our customers are saying about their move!

By Cameron W of Evergreen, CO

The overall experience. The only negative thing was trying to communicate with North American Van Lines by calling in directly, after the move, to let the company know what I thought about the move. Read More

Customer Reviews

By Cameron W of Evergreen, CO - Moved from Lomita, CA

The overall experience. The only negative thing was trying to communicate with North American Van Lines by calling in directly, after the move, to let the company know what I thought about the move.

By Geeslin * J of Longview, WA - Moved from Las Cruces, NM

I was extremely satisfied with the move. The crew was very professional and the communication was very good.

By Liana V of Victoria, BC - Moved from Sandy, UT

Just that the movers were very considerate, on time, professional, and efficient. The movers also didn't make the move as stressful.

By Bill T of Renick, MO - Moved from Albuquerque, NM

The driver and the crew was nice and polite. The driver I would like for Hash to get a pat on the back. Nash was very professional and nice.

By Betty S of Evans, GA - Moved from Clinton, OK

The care, attention and treatment we got. The crew was professional, took care of the items and explained everything well.

By Eric G of Parachute, CO - Moved from Humble, TX

The politeness of the delivery team, the way they asked questions, and the way the delivery team handled the move.

By Sandra W of Bluffton, SC - Moved from Alpharetta, GA

The quality of the service and I was very happy with the driver. The driver & crew was on time, courteous and listened to my needs. It wasn't made clear when I got my estimate that the charge to pack up my high definition that there would be another char

By Taylor B of Lawton, OK - Moved from Whitehouse, TX

The move was the best move ever and the crew was very nice and kind even though there was a few marks on the item that was fine.

By Erin P of Elkhart, IN - Moved from Rapid City, SD

The team was prompt and there was good communication with them. There was also a lot of cooperation on their part.

By William V of Washington, DC - Moved from Townsend, GA

The communication was easy. The reps delivered on a Saturday. Chuck and Ray were the drivers and it was Chuck's birthday.

What are you waiting for?

Join the thousands of people just like you, that rely on our moving services every day!

Get Started For FREE

Consumer Rights and Responsibilities

Moving Services