Protecting Your Belongings

Protect Your BelongingsIt's important to us that your belongings arrive safely. We train our staff thoroughly to ensure that your belongings are packed correctly, transported safely and unloaded professionally while moving.

But sometimes during moving, an item might get damaged. That's why we offer valuation protection, a program that resolves the situation quickly, keeping you happy throughout our relationship.

Free Basic Liability Protection

Basic Liability Protection is free. It provides repair or replacement up to a maximum of $.60 per pound per article in case of damage or loss.

But what if the level of protection you need is greater than our basic liability coverage?

Maximum Value Protection (MVP)... Your Optimum Coverage

Maximum Value Protection gives you complete peace of mind during while moving. MVP provides full replacement protection on any item damaged or lost during your move. We will pay to replace or repair the item, whichever is less, up to the full value of the item after the deductible.

MVP even protects the value of pairs or sets when just one of the items is damaged (if you select a no-deductible protection plan). For instance, let's say one of a pair of matching lamps is damaged beyond repair. If we can't find an exact replacement, we will pay to replace both lamps.*

MVP Replacement Values

Let's say you bought an antique armoire for $1,600, and it weighs 150 pounds. Under MVP, if the armoire is damaged beyond repair, you would receive full replacement value. With basic liability protection, you would receive only $.60 per pound.

  • MVP Compensation: $1,600
  • Basic Liability Protection Compensation: $90

MVP offers the best possible protection for your important belongings. Talk with your Relocation Consultant to help decide what's right for you.

Getting MVP Coverage Is Simple

To protect the total value of your belongings, select the appropriate level of MVP. We suggest consulting your homeowner's or renter's insurance policy for recommended coverage levels, or ask your Relocation Specialist to help you determine the proper amount. At a minimum we recommend that you declare $5.00 per pound times the total weight of your shipment. And be sure to make your request for MVP in writing in the valuation statement on your Bill of Lading.

* See the terms and conditions specified on the North American Protection Plans Worksheet and North American's published tariffs. Complete replacement of multiple-item sets of china, gold and silver flatware, and crystal glassware are excluded from pairs and sets protection under the MVP Plan.

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What our customers are saying about their move!

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By Martin/Karen F of Lake Forest, IL

There wasn't anything that I wasn't dissatisfied with during the whole move. It was very smooth. I did have some damaged items, but I expected that because it was put in storage and then taken out. Read More

Customer Reviews

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By Martin/Karen F of Lake Forest, IL - Moved from Plano, TX
There wasn't anything that I wasn't dissatisfied with during the whole move. It was very smooth. I did have some damaged items, but I expected that because it was put in storage and then taken out.
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By John S of Henderson, NV - Moved from Stuart, FL
The service was great. The move was a great experience from start to finish. I never had a disappointment at all.
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By Nell C of , - Moved from Gainesville, FL
The packing was perfect, nothing was broken, the crew was careful with my items and the driver was very polite.
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By Jeffery H of Houston, TX - Moved from Wilton, CT
The crew that unloaded was pleasant and I have not found any broken items. The process was quick and the packing went smoothly. The packers and unpackers worked well together.
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By Benes * F of Scottsdale, AZ - Moved from Fairview, PA
The overall professionalism of the move. The move was in a timely manner. The crew did their job. The crew's communication was excellent. The crew deserves a raise.
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By Hess H of Columbia, MD - Moved from Punta Gord, FL
I think that the promptness and the attitude of the driver who helped with the loading and unloading. The driver was very helpful and friendly.
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By Judy C of Monticello, IN - Moved from Highland Village, TX
I thought the whole experience was wonderful. From a communications point of view it was great. The movers and packers were wonderful, it was great.
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By Cynthia U of Fresno, CA - Moved from Ridgewood, NJ
Everything was delivered as promised, on the date promised. Everything that was told to us, took place.
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By Maiale T of Ft Myers, FL - Moved from Amherst, NY
It was a day early del my stuff which was good I did not have another day at the hotel so I saved a $100.00 bucks and also the six price maximum contract that they gave me.
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By Maureen M of Hermitage, TN - Moved from Oviedo, FL
I've already recommended them. The movers were very gentle and caring with my mother, they went above and beyond any thing they should have. They treated my mother like she was their own grandmother.

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