Protecting Your Belongings

It's important to us that your belongings arrive safely. We train our staff thoroughly to ensure that your belongings are packed correctly, transported safely and unloaded professionally while moving.

But sometimes during moving, an item might get damaged. That's why we offer valuation protection, a program that resolves the situation quickly, keeping you happy throughout our relationship.

Free Basic Liability Protection

Basic Liability Protection is free. It provides repair or replacement up to a maximum of $.60 per pound per article in case of damage or loss.

But what if the level of protection you need is greater than our basic liability coverage?

Maximum Value Protection (MVP)... Your Optimum Coverage

Maximum Value Protection gives you complete peace of mind during while moving. MVP provides full replacement protection on any item damaged or lost during your move. We will pay to replace or repair the item, whichever is less, up to the full value of the item after the deductible.

MVP even protects the value of pairs or sets when just one of the items is damaged (if you select a no-deductible protection plan). For instance, let's say one of a pair of matching lamps is damaged beyond repair. If we can't find an exact replacement, we will pay to replace both lamps.*

MVP Replacement Values

Let's say you bought an antique armoire for $1,600, and it weighs 150 pounds. Under MVP, if the armoire is damaged beyond repair, you would receive full replacement value. With basic liability protection, you would receive only $.60 per pound.

• MVP Compensation: $1,600
• Basic Liability Protection Compensation: $90

MVP offers the best possible protection for your important belongings. Talk with your Relocation Consultant to help decide what's right for you.

Getting MVP Coverage Is Simple

To protect the total value of your belongings, select the appropriate level of MVP. We suggest consulting your homeowner's or renter's insurance policy for recommended coverage levels, or ask your Relocation Specialist to help you determine the proper amount. At a minimum we recommend that you declare $5.00 per pound times the total weight of your shipment. And be sure to make your request for MVP in writing in the valuation statement on your Bill of Lading.

* See the terms and conditions specified on the North American Protection Plans Worksheet and North American's published tariffs. Complete replacement of multiple-item sets of china, gold and silver flatware, and crystal glassware are excluded from pairs and sets protection under the MVP Plan.