Protecting Your Belongings

Protect Your BelongingsIt's important to us that your belongings arrive safely. We train our staff thoroughly to ensure that your belongings are packed correctly, transported safely and unloaded professionally while moving.

But sometimes during moving, an item might get damaged. That's why we offer valuation protection, a program that resolves the situation quickly, keeping you happy throughout our relationship.

Free Basic Liability Protection

Basic Liability Protection is free. It provides repair or replacement up to a maximum of $.60 per pound per article in case of damage or loss.

But what if the level of protection you need is greater than our basic liability coverage?

Maximum Value Protection (MVP)... Your Optimum Coverage

Maximum Value Protection gives you complete peace of mind during while moving. MVP provides full replacement protection on any item damaged or lost during your move. We will pay to replace or repair the item, whichever is less, up to the full value of the item after the deductible.

MVP even protects the value of pairs or sets when just one of the items is damaged (if you select a no-deductible protection plan). For instance, let's say one of a pair of matching lamps is damaged beyond repair. If we can't find an exact replacement, we will pay to replace both lamps.*

MVP Replacement Values

Let's say you bought an antique armoire for $1,600, and it weighs 150 pounds. Under MVP, if the armoire is damaged beyond repair, you would receive full replacement value. With basic liability protection, you would receive only $.60 per pound.

  • MVP Compensation: $1,600
  • Basic Liability Protection Compensation: $90

MVP offers the best possible protection for your important belongings. Talk with your Relocation Consultant to help decide what's right for you.

Getting MVP Coverage Is Simple

To protect the total value of your belongings, select the appropriate level of MVP. We suggest consulting your homeowner's or renter's insurance policy for recommended coverage levels, or ask your Relocation Specialist to help you determine the proper amount. At a minimum we recommend that you declare $5.00 per pound times the total weight of your shipment. And be sure to make your request for MVP in writing in the valuation statement on your Bill of Lading.

* See the terms and conditions specified on the North American Protection Plans Worksheet and North American's published tariffs. Complete replacement of multiple-item sets of china, gold and silver flatware, and crystal glassware are excluded from pairs and sets protection under the MVP Plan.

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What our customers are saying about their move!

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By Lisa Y of Glendale, AZ

Everything across the board, from start to finish, was executed the way it was described to me. I was pleasantly surprised that nothing was broken and I had no probs. I had a pleasant experience. Read More

Customer Reviews

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By Lisa Y of Glendale, AZ - Moved from Staten Island, NY
Everything across the board, from start to finish, was executed the way it was described to me. I was pleasantly surprised that nothing was broken and I had no probs. I had a pleasant experience.
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By Cheryl B of Pensacola, FL - Moved from Sandy Springs, GA
I like the way everyone talked to me and handled things w/out me being there for the loading process. The team that del my items was very polite and I was satis.
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By Marisue P of Reno, NV - Moved from Havana, IL
I'm an ex CDL driver and by personal experience I do understand what it takes and the driver did an extremely excellent job.
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By Ervin D of Edmond, OK - Moved from Odessa, TX
The way the move was handled. The whole package was outstanding. The move was very professional from start to finish.
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By Jim L of , - Moved from Huntsville, AL
The friendliness cooperation of the agent who coordinated the move who was exceptional and the driver and crew was also friendly and cooperative.
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By William G of Alexandria, VA - Moved from Clinton Township, MI
The professional attitudes of the crew. The driver was extremely helpful and met any requests that I had. The overall process was handled professionally.
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By Manuel A of Elko, NV - Moved from Colton, CA
Everybody was courteous, helpful and patient. The reps communicated. The reps explained and were polite.
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By Mcmahon K of Sun Prairi, WI - Moved from Winfield, IL
NAVL was very professional, efficient and they packed great. This was my third professional move and NAVL was the best.
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By Draffin C of Arlington, VA - Moved from Durham, NC
North American Van Lines was recommended to us and our overall move process was great so we are going to recommend North American Van Lines in the future.
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By Enloe B of Duncan, OK - Moved from Houston, TX
The delivery team did a great job. I had some damage and the driver told me that I would get a call regarding my issue, but I never received that call nor the paper work I was promised.

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