Protecting Your Belongings

Protect Your BelongingsIt's important to us that your belongings arrive safely. We train our staff thoroughly to ensure that your belongings are packed correctly, transported safely and unloaded professionally while moving.

But sometimes during moving, an item might get damaged. That's why we offer valuation protection, a program that resolves the situation quickly, keeping you happy throughout our relationship.

Free Basic Liability Protection

Basic Liability Protection is free. It provides repair or replacement up to a maximum of $.60 per pound per article in case of damage or loss.

But what if the level of protection you need is greater than our basic liability coverage?

Maximum Value Protection (MVP)... Your Optimum Coverage

Maximum Value Protection gives you complete peace of mind during while moving. MVP provides full replacement protection on any item damaged or lost during your move. We will pay to replace or repair the item, whichever is less, up to the full value of the item after the deductible.

MVP even protects the value of pairs or sets when just one of the items is damaged (if you select a no-deductible protection plan). For instance, let's say one of a pair of matching lamps is damaged beyond repair. If we can't find an exact replacement, we will pay to replace both lamps.*

MVP Replacement Values

Let's say you bought an antique armoire for $1,600, and it weighs 150 pounds. Under MVP, if the armoire is damaged beyond repair, you would receive full replacement value. With basic liability protection, you would receive only $.60 per pound.

  • MVP Compensation: $1,600
  • Basic Liability Protection Compensation: $90

MVP offers the best possible protection for your important belongings. Talk with your Relocation Consultant to help decide what's right for you.

Getting MVP Coverage Is Simple

To protect the total value of your belongings, select the appropriate level of MVP. We suggest consulting your homeowner's or renter's insurance policy for recommended coverage levels, or ask your Relocation Specialist to help you determine the proper amount. At a minimum we recommend that you declare $5.00 per pound times the total weight of your shipment. And be sure to make your request for MVP in writing in the valuation statement on your Bill of Lading.

* See the terms and conditions specified on the North American Protection Plans Worksheet and North American's published tariffs. Complete replacement of multiple-item sets of china, gold and silver flatware, and crystal glassware are excluded from pairs and sets protection under the MVP Plan.

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What our customers are saying about their move!

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By William & Kathy E of Oxford, OH

This is the only move nothing was lost, cracked or broken. This was a completely clean move. The driver and the man under him was excellent. Read More

Customer Reviews

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By William & Kathy E of Oxford, OH - Moved from Erie, PA
This is the only move nothing was lost, cracked or broken. This was a completely clean move. The driver and the man under him was excellent.

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By & Mary Means J of Bonita Spr, FL - Moved from Franklin, WI
Every step of the way the professionalism, the care. They did what they said they would, and went beyond my expectations.

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By Renfro K of Norfolk, VA - Moved from New Milfor, NJ
The whole crew was nice and the move was made easy for me.The crew was really good.The crew was excellent.I had no damage or other issues.

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By Atkinson M of Jamestown, ND - Moved from Alexandria, MN
The whole experience was pleasant and professional. I have no issues or concerns. Everything went well.

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By Beckett N of Heber Spri, AR - Moved from Crawfordvi, FL
I know it's a good, honest company. I should be receiving a refund for the overcharging of the load. My aunt worked for them, and my neighbor recommended them.

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By Jan O of Austin, TX - Moved from Orlando, FL
The overall quality of service, we had a friendly driver, Erving, and his crew was good. The driver paid attention to detail and kept things moving.

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By Trevor K of Cockeysville, MD - Moved from Jacksonville, FL
I was very happy w/whole service from packing to del. I never had any problems or issues with anything. Nothing. Everything went good.

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By Prazenica M of Mc Donough, GA - Moved from Fredonia, NY
I was impressed with the professionalism of the crew. The crew made the necessary phone calls and took care of my situation.

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By Cindy T of Columbia, TN - Moved from Jacksonville, FL
The driver was professional and had me laughing through the whole experience. The rep had a very pleasant attitude.

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By John E of Fort Collins, CO - Moved from Fargo, ND
The people that coordinated the move were very professional and helpful. It was the driver's very first time driving the truck and it took very long to load everything; we were not done until 11 p.m.. The driver did a good job, it just took too long to lo

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