We train our staff thoroughly to ensure that your belongings
are packed correctly, transported safely and unloaded professionally while moving.
But sometimes during moving, an item might get damaged. That's why we offer valuation
protection, a program that resolves the situation quickly, keeping you happy throughout
Free Basic Liability Protection
Basic Liability Protection is free. It provides repair or replacement up to a maximum
of $.60 per pound per article in case of damage or loss.
But what if the level of protection you need is greater than our basic liability
Maximum Value Protection (MVP)... Your Optimum Coverage
Maximum Value Protection gives you complete peace of mind during while moving. MVP
provides full replacement protection on any item damaged or lost during your move.
We will pay to replace or repair the item, whichever is less, up to the full value
of the item after the deductible.
MVP even protects the value of pairs or sets when just one of the items is damaged
(if you select a no-deductible protection plan). For instance, let's say one of
a pair of matching lamps is damaged beyond repair. If we can't find an exact replacement,
we will pay to replace both lamps.*
MVP Replacement Values
Let's say you bought an antique armoire for $1,600, and it weighs 150 pounds. Under
MVP, if the armoire is damaged beyond repair, you would receive full replacement
value. With basic liability protection, you would receive only $.60 per pound.
- MVP Compensation: $1,600
- Basic Liability Protection Compensation: $90
MVP offers the best possible protection for your important belongings. Talk with
your Relocation Consultant to help decide what's right for you.
Getting MVP Coverage Is Simple
To protect the total value of your belongings, select the appropriate level of MVP.
We suggest consulting your homeowner's or renter's insurance policy for recommended
coverage levels, or ask your Relocation Specialist to help you determine the proper
amount. At a minimum we recommend that you declare $5.00 per pound times the total
weight of your shipment. And be sure to make your request for MVP in writing in
the valuation statement on your Bill of Lading.
* See the terms and conditions specified on the North American Protection Plans
Worksheet and North American's published tariffs. Complete replacement of multiple-item
sets of china, gold and silver flatware, and crystal glassware are excluded from
pairs and sets protection under the MVP Plan.