Relocation

For a HHG competitive bid or lump sum benefit client, North American Van Lines and SIRVA Relocation may be able to provide the following services to you at no-cost or obligation.

ADDITIONAL MOVING TIPS

Policy Counseling

Program and policy counseling continue throughout the course of the transferee's relocation, with a designated Relocation Counselor being the single point of contact and accountability to the transferee for all aspects of service. The Counselor follows standardized transferee communications protocol, which is facilitated by system-generated prompts to ensure continuity of service. The Counselor is however, deliberately flexible in adjusting the communications plan to fit the need of the transferee. Throughout the relocation, the Counselor guides them through the relocation process but does not ‘force' them to work the process in a single, pre-determined fashion. The Counselor lays out critical dates, critical actions and accountabilities and then devises a "roll out" plan for service delivery that is consistent with the employee's own stages in the offer/employment/move cycle.

Value Added Benefits with SIRVA

  • Service provided by the same Relocation Counselor that will manage the entire relocation process - establishes single owner and point of accountability for the transferee.
  • Ensures that program and services are in line with transferee needs.
  • Establishes expectations up-front and provides transferee with a timeline for the relocation process steps.
  • SIRVA counselors undergo hours of client-specific training to ensure a full understanding of program, policy and cultural nuances.

Results

  • High understanding of program benefits.
  • Fewer exception requests.
  • 2009 average transferee rating—counselor knowledge: 4.56 (on a 5.0 scale).

Home Sale Assistance

SIRVA provides a data-driven approach to pricing and strategy development, which results in a strong buy-in from the transferee from the onset of the process. SIRVA's program is designed to offer insight and expertise to drive transferee confidence through the integration of internal channel expertise, business intelligence systems and the process oversight needed to fully analyze, explain and control every component of the home marketing process. The inclusion of internal real estate experts on SIRVA's service team will deliver more accurate assessment of predictive costs; the ability to effectively establish employee expectations regarding price and market length based on critical data; and ultimately reduced costs and relocation cycle times.

Home marketing assistance is provided by the Relocation Counselor with support from on-team Real Estate and Risk Management Experts. The Relocation Counselor coordinates all aspects of the marketing program, from ordering the Brokers' Market Analyses through counseling the transferee on offers received. SIRVA's on staff Real Estate Specialists provide ongoing insight and careful monitoring of the entire marketing process, ensuring that adjustments are made as necessary.

Value Added Benefits with SIRVA

  • Real estate and appraisal experts integrated into the home marketing process to provide assurance that each home sale strategy is guided by facts, data and expertise.
  • Up-front evaluation of every property includes an assessment of the ability to finance as well as the ability to insure. A transferee-inclusive marketing strategy specifically supports the unique features of the property and incorporates typical property improvement recommendations with the identification of target markets as well as a focus on financing.
  • Assignment of only the most qualified, proven "neighborhood" brokers based solely on performance, with no restrictions due to network affiliation.
  • Continuous retrieval and evaluation of market conditions and new market data every two weeks until the property is sold.
  • Increased listing exposure with home appearing on http://homes.sirva.com
  • Potential, qualified buyers are offered a quarter percent interest rate reduction through SIRVA Mortgage, increasing the chance of an offer being extended
  • Risk of sale fall through is minimized through proper screening of buyer's creditworthiness and method of financing.

Results

  • 98% Transferee satisfaction level for Home Marketing Assistance

Home Buying Assistance

SIRVA's home finding service is designed to help relocating families become familiar and comfortable with their prospective new community. Service delivery is managed by the same Relocation Counselor who manages departure services, so the transferee has a single, seamless point of contact throughout the relocation. The objective is to provide job candidates, new hires, transferring employees and their families with one-on-one consultation and the proper resources required to help them make informed decisions. SIRVA coordinates the intake of employee needs in order to present the employee and family with community and real estate options that align with their expectations. Additionally, the Relocation Counselor guides the transferee through the offer and closing process, paying particular attention to ensuring proper home value for resale or successive transfer.

Value Added Benefits with SIRVA

  • Agent selection is made on the basis of results and expertise, not affiliation.
  • Seamless coordination of all related activities, including temporary living, transportation of household goods, home sale closing and new home purchase through a single counselor.
  • Personalized "MoveOurHome™" website offers 24/7 access to detailed information on the new community.

Results

  • 98+% transferee satisfaction rating with home-finding agents.
  • Shorter home finding cycle times through targeted home/community search.

Renter Assistance

SIRVA supports end-to-end service for renters through our dedicated corporate housing and rental operations. SIRVA Corporate Housing offers a national rental network comprised of companies that primarily provide rental assistance services, as opposed to Real Estate Brokers who primarily sell homes but can assist with rentals. Our network includes rental assistance companies, property management companies and landlords. All Agents are required to perform to service level agreement standards, with key performance metrics monitored and evaluated on a per file basis.

Full-service rental assistance is provided to the employee through the Relocation Counselor. Assistance includes a full needs intake, agent selection and management, destination orientation, community searches, web-previews and scheduling of appointments. As with all authorizations, the first contact with the transferee includes a discussion of client policy and employee needs, expectations, timing and budget. Personal attention is given to all aspects of the employee's home finding preparation needs, as well as review on common lease provisions in rental contracts.

Value Added Benefits with SIRVA

  • National rental network comprised of companies that primarily provide rental assistance services, as opposed to Real Estate Brokers.
  • Our network includes rental assistance companies, property management companies and landlords.
  • All Agents are required to perform to service level agreement standards, with key performance metrics monitored and evaluated on a per file basis.

Results

  • In-house structure offers overall cost savings to the transferee through pre-negotiated pricing and volume discounts.
  • Consistent property quality.

Mortgage Assistance

SIRVA offers a full range of mortgage service options through our affiliated company, SIRVA Mortgage.

SIRVA Mortgage uses a multi-lender approach and works with the nation's leading mortgage lenders, so transferees get the most competitive loan terms available that meet their specific situations. While single source lenders offer their own products, programs and rates, SIRVA Mortgage through its "Multi-Lender Advantage" has the ability to offer over 220 products, programs and rates from the nation's largest lenders. This one stop shopping experience allows SIRVA Mortgage to find the best solution and rate to fit the transferee's needs that saves time, money and delivers a seamless relocation experience.

Assistance to the transferee is coordinated by the Associate Relocation Counselor and facilitated through our onsite SIRVA Mortgage Counselors. The Mortgage Counselor assists the transferee in assessing their financial status, pre-qualifying the home buyer and evaluating various financing options.

Value Added Benefits with SIRVA

  • On-team Mortgage Counselors trained in client policy and program.
  • Multi-lender, one-stop shopping mortgage options from top relocation lenders.
  • SIRVA has a bid process that both "locks" a competitive rate for the employee to minimize their risk, but also solicits additional bids so that the employee has the option of selecting a lower overall value mortgage, beyond the secure lock rate.
  • Relocation lending advantages and special programs for transferring employees.
  • Free no-obligation consultation with instant credit check and expert consultation.
  • Minimized paper work.
  • $300 closing cost credit when using SIRVA Mortgage.

Results

  • Superior transferee satisfaction—over 94%.

North American Van Lines Relocation Extras (120k) (PDF)

For questions or to request additional information, please contact:

John Kulka
Business Development Manager
northAmerican's MyHomeBenefits/SIRVA Relocation
(216) 606-4018
john.kulka@sirva.com