Quality program challenges northAmerican agents to improve performance related to eight metrics related to excellence in customer service.
North American Van Lines, Inc., one of the world’s largest moving companies, in conjunction with the NAMA (North American Movers’ Association) Quality Committee, proudly announces the winners of the 2019-2020 Pursuit of Excellence award. This is the sixth graduating class of northAmerican’s service quality excellence program.
Gold Winners:
Beltmann Moving and Storage, Los Angeles, CA
Beltmann Moving and Storage, Atlanta, GA
Beltmann Moving and Storage, Piscataway, NJ
Capitol North American, Las Vegas, NV
Class Pays Moving & Storage, La Vergne, TN
E. E. Ward Moving & Storage, Charlotte, NC
Florida Moving Systems, Melbourne, FL
Hall-Lane Moving and Storage, Commack, NY
Marrins' Moving, Durham, NC
The Other Moving Company, Hayes, VA
Von Paris Moving & Storage, Savage, MD
Silver Winners:
Air Van Moving, Tacoma, WA
Allen and Coles Moving Systems, Portland, ME
Allen and Coles Moving Systems, Leominster, MA
Anderson Transfer, Sumter, SC
Baymeadows Moving & Storage, Jacksonville, FL
Beltmann moving and Storage, Roseville, MN
Beltmann Moving and Storage, Phoenix, AZ
Central Maine Moving & Storage, Bangor, ME
E. E. Ward Moving & Storage, Grove City, OH
First Class Moving Systems, Tampa, FL
Hoover the Mover, Fort Wayne, IN
Mother Lode Van & Storage, Rancho-Cordoma, CA
Ward North American, San Antonio, TX
Bronze Winners:
Advantage Moving and Storage, Algonquin, IL
Air Van Moving, Boise, ID
Arnoff Moving & Storage, Malta, NY
Beltmann Moving and Storage, Lenexa, KS
Beltmann Moving and Storage, Roselle, IL
Clinton's Transfer, Blacksburg, VA
Cord Moving and Storage, Earth City, MO
Cord Moving and Storage, Belleville, IL
Ellis Moving and Storage, Old Hickory, TN
George Moving & Storage, Pittsburgh, PA
Nelson Moving and Storage, Lake Forest, CA
Sterling Moving and Storage, Bozrah, CT
The Pursuit of Excellence program challenges the agents of northAmerican Van Lines to improve performance related to eight moving industry metrics: summer capacity growth, hauling growth, book/haul ratio, safety/CSA (compliance, safety, accountability), customer service ratings, claims frequency, claim severity, and sales growth. An agent achieves an award based on the number of objectives met during the year.
“northAmerican is a proud, historic and respected brand in the moving and services industry,” says Kevin Murphy, Vice President and General Manager of northAmerican Van Lines. “Pursuit of Excellence winners personify our van line’s strong and ongoing commitment to providing our customers with a consistently exceptional level of service. Our organization is exceedingly proud to have these high performers as part of the northAmerican Van Lines family.”
“The Pursuit of Excellence program recognizes individual northAmerican agents and their teams for excellence,” adds Bill Gray, Chairman, North American Mover’s Association. “Through such individual motivation, the Pursuit of Excellence program continues to help create a ‘winning’ culture for our entire northAmerican agent network.”