| Aug 29, 2013
As we wrap up our August highlight of St. Louis, Missouri. We wanted to share with you one of our great local agents in Saint Louis, Cord Moving and Storage. We are happy to feature them as our August 2013 Mover of the Month! We asked Cord some questions to get to know them, their history in St. Louis and what makes them tick. Check out their answers below.
1. Can you share a little bit about the history of your company?
Cord Moving and Storage Company joined the NAVL family in 1950, but has actually been in business for nearly a century. In 1920, Cord started as an appliance delivery company, now we are the exclusive agent for northAmerican Van Lines in the St. Louis Metropolitan area.
2. Around since 1920! That is a long time. How has your business been in recent years?
Cord has been ranked by the St. Louis Business Journal as one of the top 2 largest moving companies in the St. Louis Area for the past several years. And we keep growing our business- what we’ve hauled in 2013 is up 33% from one year ago.
3. Have you had any unique or interesting moves?
After the great Stan Musial’s passing, we moved many of his personal items and memorabilia to his family members throughout the country. Cord was entrusted with these invaluable belongings to deliver to his grandchildren from California to the Northeast and places in between.
We also handled, St. Louis University Law Library relocation. The following video was taken July 11th by the library staff at SLU. We packed and moved 6 miles of books, disassembled, moved and reassembled 1500 sections of library shelving. In addition, we moved 80 tractor trailer loads of furniture. It is something Cord is very proud to be a part of.
4. Have you received any rewards or recognitions that you would like to share?
Cindy Hess, Long Distance Operations, received the All Star Individual of the Year award this year as well as in years 2008, 2009, 2010 and 2012. This is something to be very proud of as they only select 3 people per year from all of the agencies to bestow this honor to.
Gary lee, our Memphis Operations Manager, received the All Star Individual of the Year in 2011.
Mike Scalera, Operations Manager, accepted on Cord’s behalf the 2013 MVP Agent of the Year award. We also received this award in years 2009, 2011 and 2012. We are very proud of this repeated recognition.
5. It sounds like you have some wonderful employees supporting your company. Can you tell us a little more about your employees and what makes them great?
Cord’s average employee tenure is approximately 20+ years. The ongoing loyalty and employee satisfaction is something we boast about to our customers. While there is some benefit to having “new blood” there is something to be said about a company that retains its sales people, coordinators, and managers for decades.
6. Tell us about St. Louis, our City of the Month, and what you love about the region you serve.
Many St. Louisans who are ‘born and bred’ in the town have a loyalty to the long-standing established local companies. Perhaps it’s a Midwestern thing but they tend to call on the organizations who have been around awhile, and Cord certainly fills the bill for that requirement, not just our St. Louis office but Belleville and Memphis as well.
7. Are there any local charities or organization you are involved in?
We are proud to be a part of the Move For Hunger campaign, which directly benefits the Larry Rice organization here in St. Louis. Cord is also participating in the Habitat for Humanity charity, and several Memphis office volunteers will be assisting in building a house in August. We have contributed trucks and labor to many worthwhile charities and transport resale items to those in need. We are a certified partner in the Show Me Heroes human resource organization, which helps place military members into job openings we have. Cord also contributes time and money to the Keller Williams Care Fund locally and nationally.
8. Thank you for sharing so much about your organization and our employees. Lastly, we’d love to hear about you from some of your customers. Do you have any testimonial to share?
“Guys, I just wanted to take a little time and say thanks and pass on some kudos to your guys that did, and continue to do, a fantastic job for us. Alan over at the warehouse was very helpful and accommodating. Bill R., Tony, John, Joe and Duck did a fantastic job on Monday. Having to work around a busy place as the 555 building is a job in itself but the way they handled themselves with all the ‘traffic’ was great. Cash and Shawn did a fantastic job today, as well, bringing over some cabinets that were needed before tomorrow. … Again…thanks for all you folks do, at short notice, and I look forward to continue working with you all over at Cord! -Steve Burroughs | Regional Operations Manager | Henry Schein Dental - St. Louis”
“Steve and Mike, I work for Saint Louis University School of Law. My office was recently just moved by Cord moving, specifically Josh Oglesby and Ryan Rork. I just wanted to let you know that I was very pleased with both. They were very professional, friendly, patient and helpful. I was very appreciative of their hard work during this time and just wanted to let you know what a great job they did. Thank you very much! All the best, Sheridan Haynes, Esq. Director of Development & Alumni Affairs Saint Louis University School of Law”
“Wayne - We were so impressed by all of your personnel - from the day Rich walked into our home to the moment Bill closed the door on his truck. Everyone was so professional - and as important, focused on the customer. It was all about us, our needs and desires. I never for a moment doubted our selection of Cord as the company to whom we were entrusting our "life" for the next year! And I'll bet there's not one other moving company in the country who would send an estimator to play our guitar for us for one last time before we chose to sell it. A great gift to us. Best regards with many thanks, Betsy and John Krieg”
Congratulations to Cord Moving & Storage for being named the NAVL Mover of the Month and thank you for your continued exemplary service to customer in St. Louis, Memphis and the Midwest. Have you moved with Cord? We’d love to hear from you and your great experience with our St. Louis based Mover of the Month.