North American Van Lines Customer Reviews

I was satisfied with everything. They were fast with bringing it and dropping it off. I am very happy.

The movers were extremely caring and they were careful. The movers did everything that they promised to do.

They were very cordial and kept us informed. They took care of the previous residence and the new residence.

The professionalism. The del was thorough, patient, and careful. He was the right person you would want to take care of your stuff.

The drivers and the sales rep who came did an excellent job. The drivers just did a very good job as well.

They came to our house during a stressful time period but made the best of it. We would definitely recommend them.

The personality and care that the fellows showed. The driver was very nice and they were a good team. They kept everything coordinated.

The way they care about their jobs and my furniture. Looked for instructions from me and they would do what they were told. They were very careful w/ my floors and put pads under furniture if needed The crew was great at unpacking it. They were very careful and replaced everything. Paid attention to details. They made sure that my carpet was straight and paid attention to detail.

We had a great experience. The driver and his crew were polite, friendly and responsive to our needs. They were all good people.

I've never had a move that was so successful & great as this one. I would definitely recommend them 100%. They were fabulous people.

The guys walked me through the process, I felt comfortable, they kept in contact with me. The process was very easy.

From the time of appraisal and move, everything was professional and we felt confident during the process.

It was a good experience. I had heirlooms that needed special care. The rep explained the care that would be taken for them. I got a glitch with my car but North American was very accommodating.

The service was effortless and I appreciate the way they helped me out and everything arrived fine. There was no rep that visited my home because everything was last minute so I only spoke with someone over the phone but the service was quick and last minute but it was great.

Overall, the follow up and quality of the service was good. They took good care of my belongings and the deliverers were very nice.

They took care of our goods. They padded the furniture. They were friendly and the communicated with us.

The care and professionalism of the drivers team was fantastic. They had a pretty good attitude and overall they were professional.

I had an excellent experience from the agent and the driver; the driver was amazing and cared about all of our stuff and packed it neatly and carefully. I was informed of everything. I would give 6 or 7 on the 5 point scale if I could. They made me feel as if they were treating me like family. The driver was amazing: excellent and professional.

The amount of accuracy and care influenced my rating. They were very professional and extremely kind and very skilled as well.

I had a wonderful driver. Beltman the contracting company was exquisite. They went beyond my expectations.

The whole experience beginning to end was pretty much a smooth transition. If I could give the driver and delivery crew a 10, I would.

We have moved commercially at least 10 times and this was the best move I ever had. North American was fantastic. They even did a follow up call after we arrived in Oregon.

I had a pleasant experience and everyone followed through. They showed up on time, the communication was good and I would definitely recommend North American.

Everything went smoothly from start to finish. Arnoff, the moving company, delivered my items. The delivery team did call me once they were going to arrive. I was given a time frame from January 8th and the 19th. They came on the 21st of January.

The promptness, everything happened when they said it would. The care and skill shown in the loading and unloading process.

Everything was handled professionally and it was easy to get in touch with the coordinator. The move was prompt.

The cust stated their expertise. They were on time and friendly. We were happy with them. The driver was very great and professional. We were happy with them. His name is Dana.

So far overall it's great. You never give anyone a ten. It was outstanding. They actually came a half hour early. The driver a one of the loaders did a great job loading and a great now. I highly recommend this crew.

They were very easy to work with. Heather was excellent to work with. She worked with Randy the person that gave the bid. We had our car transported. That was a mess. Our car is still in Minnesota. I have been at my new location for a week now. It has been a big inconvenience. I had to rent a car.

I've moved many times and this one was the smoothest 1 I've ever had. It was wonderful. Cedric the driver and crew was awesome. So was the packers and the cost was good.

I just felt that overall the communication was good. They performed as expected. The comparison between the service we received and the service our daughter received was significant.

It was good service from the start to the finish, this was the best customer service that I have ever received.

I used a local company and I have dealt with North American before. I saw familiar faces that I could count on.

They were professional. They wrapped my goods carefully. They explained things to me. They were respectful & on time. I was impressed with them.

The courtesy of the driver Matt, he had the greatest personality, he was very calm and explained everything. He was wonderful. He was pleasant w/ my grandchildren during delivery.

The personal touch that the sales man & driver showed. They worked really hard to get the job done. Max was moving quickly and gave a 100%. The driver was exceptional and his communication was good.

Just the overall experience, they did a good job very smooth very nice the unloading and loading. The driver was fantastic best move ever.

The driver was very attentive. The driver and his colleague was very conscious of where we wanted everything.

I was extremely well pleased with the way my things were handled and I was happy from start to finish.

The driver was extremely professional, packers were friendly and outgoing; the reps always asked questions. We were very happy that the reps were cautious. I was very impressed. The local agent's crew did a very nice job and nice young men.

They were just very professional and caring and they were conscientious about the whole thing. I really appreciated that. The communication was great as well.

Everything went well with my move, they unpacked everything, they were friendly, courteous, and were very helpful.

The driver was amazing. He did a phenomenal job. He made sure that I understood everything. Bill Freeman is the vice president out of Dallas & he keptme informed and was concerned about my relocation.

Curtis was very responsive along the way, the care was good, and the helpers that were hired was also very good. Curtis, the rep was fantastic. The movers end up being a little earlier than he said he would which made it a little hard to work around. Curtis made it so the delivery would be after I got off work.

My sister in law recommended me to North American. The crew & driver were cooperative. I was pleased with Whalens moving & storage company.

My experience was very pleasant, very quick, and very professional. There was good communication. All of these aspects of the move influenced my rating.

The sales person gave me the accurate quote and was helpful. The driver and crew that packed and unloaded was great. I am going to write a letter because I am satisfied with my overall move. My special requests was that there be two stops one at my new home and one at my daughters home.

It was outstanding service. Everything was packed with care and the driver did a great job. Everybody was nice and friendly. The coordinator in Virginia did a great job putting everything together.

The care that the crew gave, the way they came into my house, left the house, and they way they cared for my goods influenced my rating. The crew was phenomenal and knew what they were doing.

The movers were very professional. They were on top of everything. The driver was really good. I liked him.

The pricing was good. They came a 2nd time to review our goods. They wanted to make sure they get it right the 1st time around.

The communication with the local agent about when our goods will be delivered. The agent was very helpful. We had some wait time and she did well in coordinating the delivery of our items.

I was concerned about the price, it ended up costing more the estimated price. There was no explanation for why the price changed.

The delivery driver was great. Great crew; the best one I had. The reps were so helpful & the movers.

We have moved quite a few times and they did a very good job, they were very respectful and very nice guys, and they handled our stuff with good care. They were very personable.

The communication and management , they were very intentive. There was one box that packed upside down and the contents spilled out.

The driver was really nice and helpful. I had good service. The Gasperson person were extremely great and did a good job.

The mover Scot was tremendous and very courteous. The driver unloaded the truck himself. I really appreciated Scott for helping me.

They were very nice & professional. They did what they said they were going to do, I liked them very much.

They were referred to me and they took very good care of our stuff. They were friendly and they treated it like it was their own.

The driver was professional, courteous and went above and beyond the call of duty. The team was outstanding and the overall move.

I thought the driver and crew was very professional and personable. They were there when they said they'd be. They went the extra mile.

The cost to move was a couple of hundred dollars cheaper than most other moving companies I looked at.

I had some issues with communication, other than that everything was excellent. I had to reach for both pick and delivery to confirm the dates. The guys who moved my items did a great job.

They were able to take care of the things I asked about. I asked that the mattresses be protected. So they packed them in clear bags & a box. The communication was great. They were careful & timely.

The communication was very good. The movers were very careful. They came on time. They worked very hard. The packing was excellent. The movers were good.

The driver. It was a pleasant experience all the way around. I liked the driver's attitude and how he treated me and my things. The driver was great. He was especially attentive, polite, and concerned. It was like he was moving his own stuff.

The move coordinator was very friendly. There was follow up thru out the whole process. The driver was very accommodating. They had to work around a marathon and came early before the roads blocked.

I liked the customer service. They were wonderful, and the driver and the movers took very good care of our items.

I think it was probably 2 things, the driver and the coordinator. They did a great job at communicating and keeping me informed. They did a great job at working together. Overall, it was very good. The guy that did the estimate was very personable and very professional. He did a good job as far as I know. He did better than his competition.

The communication was great between the rep that assisted me. The crew on the California area did a very good job.

Everything was pretty smooth. Everything was good, the driver was good. Outside of the rep over estimating me I think she was pretty good. They were good but over estimated for what I was moving. The driver was excellent. He was a good guy. The driver was just great. The driver was very accommodating.

They movers were there when they said they would be , they made suggestion where the furniture would look the best, polite and courteous. They were guys of high integrity. The movers were awesome and cautious about our belongings, they went over and beyond what was expected of them. These guys exceeded and if I ever move again we will use North American .

The quality and the professionalism was outstanding. The movers were also very courteous. I was very happy with my move.

The overall performance was good. I was amazed w/ the how fast the crew worked and everything was done in good time.

They were very careful and polite. I think they did an excellent job. They protected my house while they were coming back and forth with the packages. They were extremely good at being careful.

The crew was on time. There was constant communication. They were professional and respectful of me and my items.

I would definitely recommend them. The only reason it is a 9 is because the weight of our move was about 2,000 pounds underestimated. They were very polite.

I really like the way we've been taken care of from start to finish. I'm impressed with everything. There was a small dent in the washer and dryer that I was recommended to file a claim about.

The willingness to talk and answer questions. They came back to visit to make sure things were going well.

Everybody was professional, courteous and on time and worked diligently. This was the first time I used professional movers and I was nervous. I trusted them.

I rated a ten because of the knowledge, kindness and friendliness of the driver Randy and his crew, Sophia. They treated my belongings as their own and were very caring of everything. The local crew was great and very nice, as well. Randy was in charge.

Right from the initial interview, it was clear that the care of me and my dads items were very important.

North American did a great job and I received exactly what I was expecting. The address was incorrect at the beginning of the move but still arrived within the promised timeframe.

The driver and his ability to communicate with me. He was very flexible in working with me during the move.

It was their expertise and how they wrapped everything. We were greatly impressed. Anything you can say good about them put it down. We were extremely impressed with the service and would highly recommend them.

I really appreciated the movers. There was no cursing, fighting or arguing. They mostly worked together & got everything done in a timely manner. They were very professional in their work.

The cost of delivery was reasonable; because I got quotes from 3 companies, this one was in my budget level and once I saw the professionalism and the way it was handled, everything was good. They were courteous, and helpful and they handled our stuff carefully.

Overall communication by Melissa was excellent. Atone point I was contacted by 2 coordinators. Both were great, but in became a little redundant.

It was a short period of time involved. Everything went well. There was no trouble with the scheduling and everything was done quickly.