North American Van Lines Customer Reviews
We’re excited to share our customer reviews with you. Our goal is to provide quality services to help you relocate safely, efficiently, and comfortably. In order to do that, we rely heavily on our customers to give us valuable insight into their moving experience.
We value your opinion and trust you'll find our feedback helpful when choosing whether to hire North American Van Lines.
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I would say that the quality of the driver and the three movers were good. The crew was very quick. The crew did a very good job overall given a difficult situation. I had limitation on the delivery day.
Lisa M of Gainesville, FL
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They had great attitudes, they took care of our belongings & they were there when they said they would be there.
Jason P of Bloomington, IN
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The whole procedure. The rep going to my home, the quoting, everything was done professionally and I was really impressed.
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The whole experience beginning to end was pretty much a smooth transition. If I could give the driver and delivery crew a 10, I would.
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The crew was attentive. Everyone was nice to do business with, people were timely and did everything I asked.
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We worked with North American before and we used them twice. We had the same agency and driver for the second time.
David/Vicki B of Saint Louis, MO
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Everything about the experience was great. I would move again just to use North American Van Lines. Everything went great and they were awesome. They were much better then I expected.
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Everything took place as promised. They came as promised. They were nice & personable people. They were very courteous. The experience was excellent.
Patricia T of Milwaukee, WI
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The entire experience. The driver, crew, and everybody involved was pleasant and helpful. They made a stressful time very simple.
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I would recommend them b/c of the good job they did on the move. The move was great. I enjoyed it. The move was perfect. I was very satis w/the move. Fran, the coordinator, did an excellent job.
Birlon W of Alexandria, LA
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They were very polite and they did exactly what they said they were going to do and it was done beautifully. The move went well.
(Richard) Florence R of Northbrook, IL
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I used someone else before and we had alot of issues. It was a different experience with them. The way the handle the furn was phonenimal.
Therese S of San Antonio, TX
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Well they did everything right from beginning to end and with our mishap during the move, they were very flexible to help in doing all they could.
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I had a really great experience with the coordinator, she communicated well, The del tem was communicative and made moving across the country easier.
Elizabeth M of Ithaca, NY
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The overall move went very well. The del tm was very attentive and concerned that all of our needs were met during the move.
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The people that I worked with were extremely professional and very friendly and they took care of my belongings. They were good about asking me questions. I appreciate that.
Dominique E of Reisterstown, MD
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We had a great experience. The driver and his crew were polite, friendly and responsive to our needs. They were all good people.
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North American was the most reasonable company after speaking w/ a few other companies. I have already recommended North American.
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From the beginning to the end, you definitely wanted to do the job. Every question was answered promptly, came on time, driver was personable, wore the booties and had the runners down. Everything seemed to click. Connection with the drivers, all nice guys.
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Every aspect of the move was easy to get done. They did it on time and everything was done wonderfully. I will definitely use them again. The men were wonderful and careful in handling my items.
Patti W of Waynesville, NC
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I was pleased with everything . The driver and his crew was professional, and their work ethics was good.
Carole L of Snohomish, WA
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I thought they were pretty organized. The communication was good. I've dealt with several representatives, under NAVL. They were all nice. The goods are in storage. they'll be delivered in about a week.
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The driver and his crew was good to work with. They packed everything well, they worked quickly, and everything arrived on time.
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The service I received from the crew. The guys that came and packed and drove my stuff up here were fantastic.
Dan R of Locust Grove, GA
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Everyone involved was professional. The salesman was only off by 50 lbs. The movers were polite and I would use them again if I had to. The communication was good as well. They came on time.
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The driver and the person who loaded the materials initially, influenced my rating. Everything went very well.
Shane K of Bloomington, IL
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It would have been nice to know that the crew had arrived. I would have liked it to be 1 more guy for the del tm. They were efficient though.
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The driver was very informative, knowledgeable and overall a good guy, his name is Josh. Josh is why I would recommend North American.
Brad/Rhonda S of Bourbonnais, IL
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The whole process from start to finish What they told me is what happen.The agent the driver the workers were very respectful and it was extremly easy.
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I had a wonderful driver. Beltman the contracting company was exquisite. They went beyond my expectations.
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I was completely satisfied with North American. They were courteous, polite & careful. Nothing went wrong. I used North American back in 88 & they were good. They are always first in my book.
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The driver and the crew was very personable and professional they were ahead of schedule and that was very good for me. They were informative and professional.
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The fact that we were given an NRA discount, and the price that we paid was very much worth it.. Also, I was pleasantly surprised that the price was exactly as quoted to us.
Thomas C of Spring Grove, PA
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Michelle, the coordinator did an excellent job. The del team did a good job of protecting the house by covering corners for the move.
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The communication from the workers. The driver and crew was terrific. I was satisfied with the whole process.
Lori P of Collinsville, IL
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The reliability. I have experience with different moving companies and they did a very good job and most of my things were made by my dad.
Timothy B of Simpsonville, SC
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The things that were promised for the move, including the coordination and recommending the packing and pricing was alot better than the other companies I had spoken with.
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It was just the care that the gentlemen had, especially considering that my wife was pregnant. The driver and the mover showed great care.
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They were very friendly and professional. Everything was on time. It was a great experience. The local crew and the driver and his crew did the packing.
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The driver, packers, and the guy that came for the estimate, were great. The movers watched out for the walls, the driver was early, & they were all careful.
Adrienne M of West Seneca, NY
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It was a complicated move that was handled very well. I would like to acknowledge John Tassmore who coordinated everything and did a good job.
Jane A of Airway Heights, WA
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Everyone that we have dealt with maintain complete communication throughout and the driver/crew did a great job loading and unloading.
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The coordinator was very helpful to us. The driver and helper were extremely helpful to us. They packed everything well & delivered to the right rooms. The overall experience with them was good.
Peter K of New Windsor, NY
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North American kept me updated and informed about any information or changes. I was very satisfied with the communication.
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The overall process and how the individual took care of the furniture and they acted as if it was their own. They were proactive and efficient.
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I really like the driver. He communicated well and we trusted him taking care of our belongings. Someone recommended them to us and told us they were a good company.
Sandra R of New Market, MD
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The professionalism & accuracy. Overall professionalism w/ the company & office. The driver & movers. Also the original estimate.
Jenny B of San Rafael, CA
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I guess just the fact they were timely and courteous. The driver was very nice. I asked them to load my piano into my car and they did that carefully and with good care. Tammy Turner was very responsive withy our communications.
Melissa M of High Springs, FL
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They did what they said they were going to do when they said they were going to do it. It was a near perfect move. I had 1 very difficult item that arrived in perfect shape, it was a glass table that was very heavy.
Pauline S of West Bloomfield, MI
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I was satisfied with the pricing and the rep I spoke with on the phone. Everybody was great. The crew was extremely efficient with the move.
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I really like the movers. The drivers and their people were very cordial, courteous, and they also asked me where would I like my items to be placed.
Pamela N of Terre Haute, IN
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The driver was polite, courteous, and he took care of my belongings. The agent was also polite, courteous, and he lived up to his promises.
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It was a very peculiar move. I contacted North American and I had only two weeks to go and they accommodated me at the last minute. I had a closing at my home and they sent packers early. The agent, whose name was Chris Ray personally came to my house the day of the move to make sure all was OK. The driver and crew was excellent and set up my bed. They were wonderful.
Dolores R of Melbourne, FL
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I used the same company for the move, however as far moving again using them or recommending them, I would look into other companies.
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The driver was helpful and he went the extra mile on a few occasions. The driver was respectful and knowledgeable.
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The driver and his crew most influenced my rating. They were very considerate, very polite, and satisfactory in taking care of me throughout the whole move.
Chad And Deana M of Montgomery, TX
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North American did a great job and I received exactly what I was expecting. The address was incorrect at the beginning of the move but still arrived within the promised timeframe.
David A of Portsmouth, OH
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This was our 35th move and the driver was professional, always on time, and efficient. I have used many moving companies and have never had a driver like this. He was excellent.
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The overall treatment that I had. They were very courteous and very professional. I will recommend them to everybody.
Bonnie B of Prescott Valley, AZ
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I just think the communicating and letting us know what was happening and when it was coming, I thought everything was good.
Peter R of Grand Forks, ND
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The overall move and treatment of the drivers and movers. The drivers were extremely nice and did a good job.
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They were very vigilant. They kept me in the loop. If I had a question, they answered it. They were very professional. The agent was always available. They were very careful with my things.
Caitilin P of Bethesda, MD
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The gentleman and his partner who unloaded the truck. They were very professional, polite and careful.
Terry C of Osage Beach, MO
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I have known this particular North American agent for a long time. I have done a couple of moves with him and I am happy.
Steven S of Jacksonville, FL
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It was very well organized, you took care of everything. The driver was very polite and organized. Excellent leader.
Pekarek M of Fort Atkinson, WI
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I was overall very impressed with the move. North American was much better than a previous company I used. The local North American group did a great job and I would use North American again.
Carmen S of Wilmington, NC
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The reps were prompt and professional. Justin got in contact with us and was very attentive and the crews were great.
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The move was very easy and the communication went well. The team who moved my items were efficient, professional and they did a good job. I would recommend NA
Charles T of Bloomfield Hills, MI
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It was an excellent experience. The driver and crew was the best. They took very good care of our things and they were really great.
Darrick E of Port Huron, MI
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Renkin and his professionalism, he was very understanding of my wife and how stressed she was, and that was a big relief for me. I think he deserves a raise. The driver Renkin did a phenomenal job and my wife was very pleased with his professionalism and how he handled his crew in Kansas, and Virginia.
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Just everything they did was professional. People did what they said they would do. They were nice & accommodating. They were people you would want to hang around with. Just great all the way around.
Ceilia & Brad R of Riverside, CA
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Professionalism w/ which people conducted themselves, we were treated very courteously, & the care in how they treated our stuff.
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Everything from start to finish, the agent always kept in contact. Juan and his team were amazing and kept in contact. They were fast, swift and professional.
Gabriel G of San Antonio, TX
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The professionalism of the driver and the communication skills of the movers influenced my rating. They were really good.
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I hear a lot of horror stories from those who had used moving services. I experience none of that. My expectations were surpassed with this move.
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Mr. Bolton was on top of everything. He supervised everything and everybody. He kept us informed. He was careful with precious objects. He gave us confidence which is difficult to explain. Mr. Bolton did an outstanding job. MR. Bolton was a super guy and was in charge of everything. We have move for over 20 years because we were in the military and this has been the best move.
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The overall experience with the people involved the drivers and helpers the people at the transfer and well coordinated. It was an excellent move, timing and pick up and movers were good. The driver was exceptional, called when he would arrive and arrived at that time. His timing very prompt.
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They did a great job. Everyone was professional, they showed great care and a lot of optimism. The unloading had to be done over two days but I would say that was a small issue.
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North American moved me 11 years ago, and I would definitely recommend them. The crew was very professional and efficient.
Richard W of Bremerton, WA
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The care and communication with the driver and his crew. We have used North American Van Lines twice.
John M of San Antonio, TX
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The personal conversation. The overall demeanor was very positive and took good care of our things. Both crews were very attentive and showed care for our items.
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Everybody was super friendly and called when they said they would. Everybody was on time and fast and took care of everything.
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They were very honest and personable. They treated my wife and I with the utmost respect. We had very good feelings and trusted our belongings with them. They made it easy from beginning to end.
David/Catherine W of Corbin, KY
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They were courteous and there was great communication and responsibility. The driver for del was great.
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We had an awesome driver, he did a great job from the time he showed up and he was the factor in my rating.
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The driver was most influential he took charge and communicated every step of the way. Everything in the old house and all my stuff was protected and wrapped well.
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Everything about the whole experience has been beyond our expectations. The driver, Jason was great with his crew, Brad, the guy we talked to contacted us multiple times. Everyone was great.
David K of Grand Rapids, MI
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I worked w/ the company b/f on a similar type of move & it was satisfactory. However, this was a local move & I will use them again.
Nicholas F of Portland, ME
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They were very professional, great communication and delivered on time. Everything was great. We did have an issue with our hot tub that was moved. Before it had a leak in the corner but now its leaking more. Its going to cost about 2,500-3,000 dollars to fix it.
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I was very satisfied with the service provided. I had some communication issues with the sales agent who came to give me the estimate and it took some time to get the final price.
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The overall process, they handled everything with care, the communication was great, they also had the skills it took to handle the move. The lead mover was simply amazing, he was a power move and I was impressed with the service. I received.
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It was a combo of everything. Really good srvc and price. It was a good experience. The communication, time, and reliability was there.
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Overall Ithink it went really well. They were very professional. They labeled everything correctly & they was careful.
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I think the whole process of the coordinator being assigned, the packing, the coordinator sitting through the entire process, and the contact by the driver overall was a good move.
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The overall experience most influenced my rating. The driver and crew came to deliver my goods a little earlier than the time window they gave me.
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The communication was really good, the crews that arrive for loading and delivery went out of their way to take care of our needs.
David/Don/Bunny D of Rocklin, CA
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The organization and the handling of the packing. I think the driver and his crew had help from the local crew packing.
Lawrence S of Nashville, TN
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I was satis w/ the contact, explanation, the process and the driver who took care of the move was superior.
Terri And Don P of Normal, IL
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North American went the extra mile and they were friendly. The movers were orderly and they knew what they were doing. I would highly recommend them. There was a mix-up with my car being transported. Lori will be able to explain this. My car was left for 15 days. The car company was rude to me. North American went the extra mile.
Cathy S of Brigham City, UT
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The fact that all the household affects got here on time with no breakage and the personel was well trained and did a great job.
Arthur R of Edgewater, FL