North American Van Lines Customer Reviews

The local agents and the driver were very nice, careful, helpful, and accommodating. I enjoyed working with them because they were very pleasant.

The crew at both ends was very good to work with they showed extreme care for my belongings and the delivery team did an outstanding job.

The professionalism of the process. The items were delivered when promised. There were no extra charges when I arrived.

We were happy w/the process overall. When they came to pack and del,the time could've been communicated better. The crew took what needed to be taken apart and put it back together, we were very satisfied w/them.

It was just the people, everybody was nice all around. The rep that came to my home did inspect my items for the move and she was very nice. I was unsatisfied with how the movers packed the foilers but everything else with the moving process was great. The driver and crew was nice and excellent and I would definitely recommend them.

The team was on time, did what they were supposed to do and constantly stayed in communication with me.

My wife and I were very pleased with everything you did for us. Communication, the driver, and the salesman was all good. It was all very professional.

Everything fell into place without an hickups.Me & my son was extremely pleased with the whole service & we will never move again on our own. They arranged to have my stuff moved on the 12-22,i called due to the circumstances with my son, therepresentative was able to switch it to the 16, but the driver actually got me my stuff on the 13th.

The care and the timing and the attitude of the people involved. The delivery date was delayed by a week.

Everything went incredibly smoothly and I knew what was going on every step of the way. Communication was excellent.

The overall quality of the move and their standards were what I expected same as the last time. Also, they delivered early which was fine with me.

Everything. I was looking at 3 different moving companies and Ken Mayberry set the tone. Dwayne and Tina followed through. They were very outstanding. Dwayne picked up a crew who did a fine job. I'm extremely pleased with Kettering Moving and storage especially Ken Newberry and also Dwayne and Tina Couch. All were outstanding.

This was my second move with North American, and overall, considering both moves, I'd give them an 8; the first set of movers seemed kind of careless to me. I am missing a shelf that was removed by the movers.

The customer service was quick. We never had to wait for a return call. We never felt like we were just a number. Carol Helton, coordinated the move & this was our 2nd move w/ her. She was excellent.

The service I received from Susan Berger and both the pick up and delivery teams did a very good job.

The overall move, drivers were clean, polite, thoughtful of moving my things, was wonderful. It was a very difficult move for us and they did a good job. Kind and Considerate.

The people delivered on their promises and terms of the dates and just how efficient they were. The driver and rep was exceptional.

The whole process, the coordination, they sent me claim forms and checked on my progress. They handled my requests, and they were a pleasure to work with. They kept me informed and checked in with me also. They went above and beyond for me. They helped me reduce the amount of storage space I need to remit.

I'll just say the quality and pricing. I had a good time moving, the guys were done in 2hours, protecting well, packaged well.

North American Van Lines anticipated the move and answered any questions that I had. The driver and crew was 15 minutes early for my delivery.

North American was so professional & did exactly what they said they would be doing; they were very respectful.

I liked the pricing and the coordination of services. The driver was very friendly, courteous, and professional.

The driver was excellent during this entire move. The sales person was superb also. A granite tabletop had to be crated. That was my special request.

I work for the company that did my move. The guys I worked with were very helpful and did a good job. I've already recommended the company to others.

The driver as well as the estimator and the person who coordinated the move, they were all phenomenal.

The pick up crew, the del crew, and the driver was all amazing. The rep at the office screwed up my dates. The rep's name is Jessica.

Both the loaders and unloaders were careful with my items. They were also courteous and did everything that I asked them to do.

The communication and management , they were very intentive. There was one box that packed upside down and the contents spilled out.

The overall move. The coordinator and the driver and crew was good. The person who did the estimate was good.

They were on time & they took good care of our items during the loading & unloading process. They were very careful bringing the items in the home, putting down mats on floors & no scratches on walls. They did an excellent job. The driver was very professional & he worked both sides of this move.

The crew was attentive. Everyone was nice to do business with, people were timely and did everything I asked.

They moved me before and I go by their schedule because they're so good. I asked the guy to move my plant and he put it in his office and watered it as well.

The driver and crew were very punctual, they were careful with the items, and they placed the items where we wanted them.

They came to our house during a stressful time period but made the best of it. We would definitely recommend them.

I just thought they were very professional and very nice, they went over and above. They were a pleasure to have in the house and to do business with.

North American stuck w/ me, the way I was able to contact the reps. I also got a whole packet about moving. I like how the move was carried out. North American gave me a good quote and good dates. The reps who moved my items and the driver was very professional and did a very good job.

The way that the packers and the driver treated meand and the furniture; loading and unloading, they were great.

North American had an overall ease to the process, & the driver was very attentive, and communicative.

It was my first time going through a relocation. I was impressed by how things were handled. My special request was denied.

The personality and care that the fellows showed. The driver was very nice and they were a good team. They kept everything coordinated.

The estimated load was off and created confusion at the end. The driver was phenomenal. Rick Vela was his name. The overall move went very well.

I like how easy they are to work with and they are very cooperative. I was given a 7 day time window for delivery pick-up. My items were picked up yesterday. I was also never given an exact delivery date time.

The teams were good, great, and did an amazing job. The crew did an amazing. The teams were good and great. I did have make my own phone call. Everything in Ohio was fine. The original time got cancelled. the driver did call.

Everything was done professionally, I was kept informed of the process, and everything went smoothly.

The care that they took and the manner in which they dealt with us. They were friendly and responsive to all of our questions.

They were wonderful. They did everything that we asked them to do with a smile. They took really care of my stuff and we had three pianos to deliver. The experience was almost fun.

The packers and movers did a very good job. the people who moved the stuff and unloaded it all did an excellent job.

From the sales person coming to quote up to the end, everything was like clockwork. It was perfection.

The personnel who did my moving out of Cleveland OH. Fridrich is the name of the company. They were the crew that picked it up and delivered it.

The driver was wonderful. Rubel Roybal was friendly and supportive. He calmed me down with his sense of humor and made it fun.

The experience was great, the movers were outstanding. The driver was in contact with us all the time. Everything from the beginning to the end was great, and the team was spot on with inventory.

The del team who dropped it off was wonderful. The driver & his crew who del was great. They were phenomenal. They were the best part of my moving experience.

They were very professional and clear in the communication. The amount of service provided was awesome. The driver Chief, and Shannon the Assistant was extremely good. The driver took care of all my goods very very well.

We are very pleased. We have used North American three times and have been very happy with the service.

The crew was all friendly and very helpful. The crew took care of everything nicely from start to finish. I was very pleased with everyone.

They arrived on time and took care of my things during the loading and delivery process They were also friendly.

The professionalism. The del was thorough, patient, and careful. He was the right person you would want to take care of your stuff.

There efficence,everyone was friendly,and professional. The people who deliverd and pick up were great.

I think the whole process was well. The agent did good explaining the process. It was low cost and the guys that did the move was courteous. The overall move.

I think the quality of the service & attitude of all the ppl I dealt with.. Everything went according to what they said will happen clear and follow through. Like clock work.

North American is the best ever because I have moved at least twenty five time in my life and they were the best.

The driver and his crew took their job seriously. I could contact the person that coordinated my move. I felt that everyone did their job.

It was the overall experience they had in packing. They were very friendly and it was an overall good experience.

The coordination of the agents. They were very helpful and responsive. They were very helpful during my many follow up phone calls.

Everybody did exactly what they said they would do, also the care that was from the rep. He also gave great advice in terms of packing.

WE had a good experience from start to finish. Everyone was very communicative and our things arrived in good condition.

I was very happy with how the driver, Joe, paid attention to details and made this a very good move for me.

They did what they said they were going to do when they said they were going to do it. It was a near perfect move. I had 1 very difficult item that arrived in perfect shape, it was a glass table that was very heavy.

It took a lot of time b/f they could answer my questions. This caused delays & dates to be moved back. I wasted a lot of time on this.

The way the move was handled was very good and the coordinator offered me very good communication. Jeanne Marie Kayne from Beltman was very helpful and offered very good communication during the move.

Clear communication and everything was transported without any issues. The drivers were also friendly.

I loved the customer svc and the professional I dealt with from start to end. I really liked the driver and how he handled everything. He was really professional and understanding. I would recommend them.

The cust srvc that I received, they arrived when they said , they handled my items with care and the overall move process was done well.

North American had speed and was on time. North American did a good job. I have already recommend North American.

Everyone was very courteous and on time. North American honored my requests. The driver and his crew was very courteous.

The driver was amazing. He did a phenomenal job. He made sure that I understood everything. Bill Freeman is the vice president out of Dallas & he keptme informed and was concerned about my relocation.

The professionalism of the drivers and the reps, and the way it was handled influenced my rating. Everything was perfect.

The company was being professional and they kept me informed when I called. They did a good job with packing and the worker did a very good job.

The people in the local office were very helpful in staying in contact with us, and the driver was very professional, and on time.

I liked the care & attention that they gave; this is my second time using the company & I am very satisfied.

It saved me $1800 over a different quote. Everyone followed through with everything they said they would do. There were a few minor glitches that were straightened out immediately. The supervisor came out to make sure things were going smoothly. They called us along the way. I was very satisfied with them.

I was so happy with them and they were so wonderful. They did things very swiftly. The driver was early. My cousins actually helped unload things and they were great as well. The original guy who coordinated everything resigned, but Debby and Cindy stayed on top of everything.

They did what they said they would do, prompt, friendly and professional. They even came a few days early. Communication was fabulous. The reps came early. Service was fantastic. Whenever I call Chapman Nelson, he always answers the phone, and I love that. Reps never stopped for a break. The driver was wonderful and prompt.

Everything was done exactly the way they said they would, and in a fast friendly way. Everyone was careful and accommodating.

The overall experience, the promptness and courtesy from North American. The agent did a good job. The president did the estimate and he did things quite efficiently.

Dyne's communication was absolutely huge. We had sensitive issues, like traveling with toddlers and a hurricane. Don, the driver was extremely polite. It was a nicer experience than expected. Dyne was extraordinary. She had an outstanding level of care and detail.

It was the whole thing from the packing crew trhough the whole thing. They were great. The house goods were moved into stoarage. Some things were more expensive and we asked them to crate those.

Pete came out to give us a quote. I could tell North American was more professional than most movers I spoke w/. I was given a discount price.

The scheduling and communication between me & North American was good & timely. When I emailed them with a question they responded back to me right away. This is the third time we have used them.

The follow up and the attention to detail in scheduling was great. I've moved ten times in my lifetime, and this was the best one. The coordinator, Scott, was very good.